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Beta Breakers

Beta Breakers RFP (Request for Proposal) questions

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  1. RFP Questions about General Company Information for Beta Breakers

  2. Who will serve as the primary 052B contact for this RFP?

    someone from infuiltive

  3. Who will serve as the primary 052B contact for this RFP?

    052B.

  4. Who will serve as the primary Beta Breakers contact for this RFP?

  5. Please provide a company overview for Beta Breakers.

  6. Where is Beta Breakers located?

    The offices from Beta Breakers are located in Novato (California)

  7. How long has Beta Breakers been in business?

  8. Please provide Beta Breakers’s mission and/or vision statement.

  9. Describe the Beta Breakers company structure. (Private, public, partnership, etc)

  10. How many full-time, part-time and contract employees does Beta Breakers have? (Please provide breakdown)

  11. What awards or recognition has Beta Breakers received in the last three years?

  12. Is Beta Breakers affiliated with any industry or professional associations?

  13. What licenses or certifications does Beta Breakers hold?

  14. Please provide a product or service overview and description.

  15. Customer RFP Questions for Beta Breakers

  16. How many customers does Beta Breakers currently serve?

  17. Please provide contact information for three customer references for Beta Breakers.

  18. Beta Breakers Competitors RFP Questions

  19. Why should we work with Beta Breakers instead of one of your competitors?

  20. Are there alternative solutions that could better meet our needs?

  21. Functionality and Deliverables RFP Questions for Beta Breakers

  22. Provide a sample timeline for a standard implementation.

  23. What self-service reporting tools are available to us?

  24. What integrations are available?

  25. When are updates and enhancements delivered to customers?

  26. How often are projects completed on time and within budget?

  27. What action, participation or documentation is required from an organization to ensure timely implementation?

  28. Experience and Approach Questions for Beta Breakers

  29. Please provide any relevant case studies.

  30. What resources will be dedicated to a project?

  31. How often will you report about progress and results?

  32. What technology do you leverage to ensure excellent customer communication and experience?

  33. Provide a list of the standard report options, what each includes and available formats.

  34. How are usage and performance reports provided?

  35. What KPIs does Beta Breakers track and report?

  36. Customer Success RFP Questions for Beta Breakers

  37. On average, how long does implementation take?

  38. What is required from a customer to ensure success?

  39. Do you have a change management process?

  40. Do you conduct quarterly business reviews with customers?

  41. How do you provide updates, track progress and ensure our success?

  42. Please provide a list of self-service tools or resources that are available after onboarding.

  43. How do you manage customer requests, complaints, concerns and feedback?

  44. ​​Do you use in-house or outsourced resources for customer support?

  45. Pricing RFP Questions for Beta Breakers

  46. What are the itemized one-time, startup costs and recurring annual/monthly costs?

  47. What limits are imposed upon users, training hours, professional services and data storage?

  48. At what level do you provide volume discounts?

  49. Risk Management RFP Questions for Beta Breakers

  50. Share statistics about technology stability/reliability and down times.

  51. How often does the company update and test the continuity and preparedness plans?

  52. Data Security RFP Questions for Beta Breakers

  53. Is Beta Breakers ISO certified?

  54. Describe how security vulnerabilities are identified and mitigated.

  55. Have you experienced downtime in the last two years? If so, how long were customers impacted?

  56. Sustainability RFP Questions for Beta Breakers

  57. Do you have a corporate responsibility policy? If so, please provide it.

  58. What sustainability accreditations and certifications do you hold?

  59. How can we partner with you to enhance environmental sustainability in our mutual supply chain?

  60. Do you use renewable energy?

  61. Do you enforce a supplier code of conduct? If so, please provide it.

  62. Diversity and Inclusion RFP Questions for Beta Breakers

  63. Please provide any current diversity certifications.

  64. What percentage of senior leadership is women or minorities?

  65. Have there been any claims of sexual or general harassment, misconduct or discrimination in the last 5 years? Please provide details, if so.

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