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The Barn

The Barn RFP (Request for Proposal) questions

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  1. RFP Questions about General Company Information for The Barn

  2. Who will serve as the primary 052B contact for this RFP?

    someone from infuiltive

  3. Who will serve as the primary The Barn contact for this RFP?

  4. Who will serve as the primary 052B contact for this RFP?

    052B.

  5. Please provide a company overview for The Barn.

    The Barn is a ecommerce agency that creates intelligent and compelling experiences for brands to share with their customers. Their passion lies in combining clear strategies with original thinking →

  6. Where is The Barn located?

    The offices from The Barn are located in London (England)

  7. How long has The Barn been in business?

  8. Please provide The Barn’s mission and/or vision statement.

  9. Describe the The Barn company structure. (Private, public, partnership, etc)

  10. How many full-time, part-time and contract employees does The Barn have? (Please provide breakdown)

  11. What awards or recognition has The Barn received in the last three years?

  12. Is The Barn affiliated with any industry or professional associations?

  13. What licenses or certifications does The Barn hold?

  14. Please provide a product or service overview and description.

  15. Customer RFP Questions for The Barn

  16. How many customers does The Barn currently serve?

  17. Please provide contact information for three customer references for The Barn.

  18. The Barn Competitors RFP Questions

  19. Why should we work with The Barn instead of one of your competitors?

  20. Are there alternative solutions that could better meet our needs?

  21. Functionality and Deliverables RFP Questions for The Barn

  22. Provide a sample timeline for a standard implementation.

  23. What self-service reporting tools are available to us?

  24. What integrations are available?

  25. When are updates and enhancements delivered to customers?

  26. How often are projects completed on time and within budget?

  27. What action, participation or documentation is required from an organization to ensure timely implementation?

  28. Experience and Approach Questions for The Barn

  29. Please provide any relevant case studies.

  30. What resources will be dedicated to a project?

  31. How often will you report about progress and results?

  32. What technology do you leverage to ensure excellent customer communication and experience?

  33. Provide a list of the standard report options, what each includes and available formats.

  34. How are usage and performance reports provided?

  35. What KPIs does The Barn track and report?

  36. Customer Success RFP Questions for The Barn

  37. On average, how long does implementation take?

  38. What is required from a customer to ensure success?

  39. Do you have a change management process?

  40. Do you conduct quarterly business reviews with customers?

  41. How do you provide updates, track progress and ensure our success?

  42. Please provide a list of self-service tools or resources that are available after onboarding.

  43. How do you manage customer requests, complaints, concerns and feedback?

  44. ​​Do you use in-house or outsourced resources for customer support?

  45. Pricing RFP Questions for The Barn

  46. What are the itemized one-time, startup costs and recurring annual/monthly costs?

  47. What limits are imposed upon users, training hours, professional services and data storage?

  48. At what level do you provide volume discounts?

  49. Risk Management RFP Questions for The Barn

  50. Share statistics about technology stability/reliability and down times.

  51. How often does the company update and test the continuity and preparedness plans?

  52. Data Security RFP Questions for The Barn

  53. Is The Barn ISO certified?

  54. Describe how security vulnerabilities are identified and mitigated.

  55. Have you experienced downtime in the last two years? If so, how long were customers impacted?

  56. Sustainability RFP Questions for The Barn

  57. Do you have a corporate responsibility policy? If so, please provide it.

  58. What sustainability accreditations and certifications do you hold?

  59. How can we partner with you to enhance environmental sustainability in our mutual supply chain?

  60. Do you use renewable energy?

  61. Do you enforce a supplier code of conduct? If so, please provide it.

  62. Diversity and Inclusion RFP Questions for The Barn

  63. Please provide any current diversity certifications.

  64. What percentage of senior leadership is women or minorities?

  65. Have there been any claims of sexual or general harassment, misconduct or discrimination in the last 5 years? Please provide details, if so.

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