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Attorneys Online, Inc.

Attorneys Online, Inc. RFP (Request for Proposal) questions

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  1. RFP Questions about General Company Information for Attorneys Online, Inc.

  2. Who will serve as the primary 052B contact for this RFP?

    someone from infuiltive

  3. Who will serve as the primary Attorneys Online, Inc. contact for this RFP?

  4. Who will serve as the primary 052B contact for this RFP?

    052B.

  5. Please provide a company overview for Attorneys Online, Inc..

    Attorneys Online, Inc. works closely with clients to build optimized, unique websites for those in the legal profession. Their trained marketing team uses the wants and needs of their clients, along →

  6. Where is Attorneys Online, Inc. located?

    The offices from Attorneys Online, Inc. are located in Austin (Texas)

  7. How long has Attorneys Online, Inc. been in business?

  8. Please provide Attorneys Online, Inc.’s mission and/or vision statement.

  9. Describe the Attorneys Online, Inc. company structure. (Private, public, partnership, etc)

  10. How many full-time, part-time and contract employees does Attorneys Online, Inc. have? (Please provide breakdown)

  11. What awards or recognition has Attorneys Online, Inc. received in the last three years?

  12. Is Attorneys Online, Inc. affiliated with any industry or professional associations?

  13. What licenses or certifications does Attorneys Online, Inc. hold?

  14. Please provide a product or service overview and description.

  15. Customer RFP Questions for Attorneys Online, Inc.

  16. How many customers does Attorneys Online, Inc. currently serve?

  17. Please provide contact information for three customer references for Attorneys Online, Inc..

  18. Attorneys Online, Inc. Competitors RFP Questions

  19. Why should we work with Attorneys Online, Inc. instead of one of your competitors?

  20. Are there alternative solutions that could better meet our needs?

  21. Functionality and Deliverables RFP Questions for Attorneys Online, Inc.

  22. Provide a sample timeline for a standard implementation.

  23. What self-service reporting tools are available to us?

  24. What integrations are available?

  25. When are updates and enhancements delivered to customers?

  26. How often are projects completed on time and within budget?

  27. What action, participation or documentation is required from an organization to ensure timely implementation?

  28. Experience and Approach Questions for Attorneys Online, Inc.

  29. Please provide any relevant case studies.

  30. What resources will be dedicated to a project?

  31. How often will you report about progress and results?

  32. What technology do you leverage to ensure excellent customer communication and experience?

  33. Provide a list of the standard report options, what each includes and available formats.

  34. How are usage and performance reports provided?

  35. What KPIs does Attorneys Online, Inc. track and report?

  36. Customer Success RFP Questions for Attorneys Online, Inc.

  37. On average, how long does implementation take?

  38. What is required from a customer to ensure success?

  39. Do you have a change management process?

  40. Do you conduct quarterly business reviews with customers?

  41. How do you provide updates, track progress and ensure our success?

  42. Please provide a list of self-service tools or resources that are available after onboarding.

  43. How do you manage customer requests, complaints, concerns and feedback?

  44. ​​Do you use in-house or outsourced resources for customer support?

  45. Pricing RFP Questions for Attorneys Online, Inc.

  46. What are the itemized one-time, startup costs and recurring annual/monthly costs?

  47. What limits are imposed upon users, training hours, professional services and data storage?

  48. At what level do you provide volume discounts?

  49. Risk Management RFP Questions for Attorneys Online, Inc.

  50. Share statistics about technology stability/reliability and down times.

  51. How often does the company update and test the continuity and preparedness plans?

  52. Data Security RFP Questions for Attorneys Online, Inc.

  53. Is Attorneys Online, Inc. ISO certified?

  54. Describe how security vulnerabilities are identified and mitigated.

  55. Have you experienced downtime in the last two years? If so, how long were customers impacted?

  56. Sustainability RFP Questions for Attorneys Online, Inc.

  57. Do you have a corporate responsibility policy? If so, please provide it.

  58. What sustainability accreditations and certifications do you hold?

  59. How can we partner with you to enhance environmental sustainability in our mutual supply chain?

  60. Do you use renewable energy?

  61. Do you enforce a supplier code of conduct? If so, please provide it.

  62. Diversity and Inclusion RFP Questions for Attorneys Online, Inc.

  63. Please provide any current diversity certifications.

  64. What percentage of senior leadership is women or minorities?

  65. Have there been any claims of sexual or general harassment, misconduct or discrimination in the last 5 years? Please provide details, if so.

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