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Arc South Africa

Arc South Africa RFP (Request for Proposal) questions

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  1. RFP Questions about General Company Information for Arc South Africa

  2. Who will serve as the primary 052B contact for this RFP?

    someone from infuiltive

  3. Who will serve as the primary 052B contact for this RFP?

    052B.

  4. Who will serve as the primary Arc South Africa contact for this RFP?

  5. Please provide a company overview for Arc South Africa.

    Arc South Africa was created to seamlessly integrate retail, digital and CRM communications. Their roots stem from 23 years of Data-driven and CRM marketing as well as 12 years of Social Media and →

  6. Where is Arc South Africa located?

    The offices from Arc South Africa are located in Cape Town (South Africa)

  7. How long has Arc South Africa been in business?

  8. Please provide Arc South Africa’s mission and/or vision statement.

  9. Describe the Arc South Africa company structure. (Private, public, partnership, etc)

  10. How many full-time, part-time and contract employees does Arc South Africa have? (Please provide breakdown)

  11. What awards or recognition has Arc South Africa received in the last three years?

  12. Is Arc South Africa affiliated with any industry or professional associations?

  13. What licenses or certifications does Arc South Africa hold?

  14. Please provide a product or service overview and description.

  15. Customer RFP Questions for Arc South Africa

  16. How many customers does Arc South Africa currently serve?

  17. Please provide contact information for three customer references for Arc South Africa.

  18. Arc South Africa Competitors RFP Questions

  19. Why should we work with Arc South Africa instead of one of your competitors?

  20. Are there alternative solutions that could better meet our needs?

  21. Functionality and Deliverables RFP Questions for Arc South Africa

  22. Provide a sample timeline for a standard implementation.

  23. What self-service reporting tools are available to us?

  24. What integrations are available?

  25. When are updates and enhancements delivered to customers?

  26. How often are projects completed on time and within budget?

  27. What action, participation or documentation is required from an organization to ensure timely implementation?

  28. Experience and Approach Questions for Arc South Africa

  29. Please provide any relevant case studies.

  30. What resources will be dedicated to a project?

  31. How often will you report about progress and results?

  32. What technology do you leverage to ensure excellent customer communication and experience?

  33. Provide a list of the standard report options, what each includes and available formats.

  34. How are usage and performance reports provided?

  35. What KPIs does Arc South Africa track and report?

  36. Customer Success RFP Questions for Arc South Africa

  37. On average, how long does implementation take?

  38. What is required from a customer to ensure success?

  39. Do you have a change management process?

  40. Do you conduct quarterly business reviews with customers?

  41. How do you provide updates, track progress and ensure our success?

  42. Please provide a list of self-service tools or resources that are available after onboarding.

  43. How do you manage customer requests, complaints, concerns and feedback?

  44. ​​Do you use in-house or outsourced resources for customer support?

  45. Pricing RFP Questions for Arc South Africa

  46. What are the itemized one-time, startup costs and recurring annual/monthly costs?

  47. What limits are imposed upon users, training hours, professional services and data storage?

  48. At what level do you provide volume discounts?

  49. Risk Management RFP Questions for Arc South Africa

  50. Share statistics about technology stability/reliability and down times.

  51. How often does the company update and test the continuity and preparedness plans?

  52. Data Security RFP Questions for Arc South Africa

  53. Is Arc South Africa ISO certified?

  54. Describe how security vulnerabilities are identified and mitigated.

  55. Have you experienced downtime in the last two years? If so, how long were customers impacted?

  56. Sustainability RFP Questions for Arc South Africa

  57. Do you have a corporate responsibility policy? If so, please provide it.

  58. What sustainability accreditations and certifications do you hold?

  59. How can we partner with you to enhance environmental sustainability in our mutual supply chain?

  60. Do you use renewable energy?

  61. Do you enforce a supplier code of conduct? If so, please provide it.

  62. Diversity and Inclusion RFP Questions for Arc South Africa

  63. Please provide any current diversity certifications.

  64. What percentage of senior leadership is women or minorities?

  65. Have there been any claims of sexual or general harassment, misconduct or discrimination in the last 5 years? Please provide details, if so.

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