Amperity

RFP Questions about General Company Information for Amperity

Who will serve as the primary 052B contact for this RFP?

Who will serve as the primary 052B contact for this RFP?

Who will serve as the primary Amperity contact for this RFP?

Please provide a company overview for Amperity.

Where is Amperity located?

How long has Amperity been in business?

Please provide Amperity’s mission and/or vision statement.

Describe the Amperity company structure. (Private, public, partnership, etc)

How many full-time, part-time and contract employees does Amperity have? (Please provide breakdown)

What awards or recognition has Amperity received in the last three years?

Is Amperity affiliated with any industry or professional associations?

What licenses or certifications does Amperity hold?

Please provide a product or service overview and description.

Customer RFP Questions for Amperity

How many customers does Amperity currently serve?

Please provide contact information for three customer references for Amperity.

Amperity Competitors RFP Questions

Why should we work with Amperity instead of one of your competitors?

Are there alternative solutions that could better meet our needs?

Functionality and Deliverables RFP Questions for Amperity

Provide a sample timeline for a standard implementation.

What self-service reporting tools are available to us?

What integrations are available?

When are updates and enhancements delivered to customers?

How often are projects completed on time and within budget?

What action, participation or documentation is required from an organization to ensure timely implementation?

Experience and Approach Questions for Amperity

Please provide any relevant case studies.

What resources will be dedicated to a project?

How often will you report about progress and results?

What technology do you leverage to ensure excellent customer communication and experience?

Provide a list of the standard report options, what each includes and available formats.

How are usage and performance reports provided?

What KPIs does Amperity track and report?

Customer Success RFP Questions for Amperity

On average, how long does implementation take?

What is required from a customer to ensure success?

Do you have a change management process?

Do you conduct quarterly business reviews with customers?

How do you provide updates, track progress and ensure our success?

Please provide a list of self-service tools or resources that are available after onboarding.

How do you manage customer requests, complaints, concerns and feedback?

​​Do you use in-house or outsourced resources for customer support?

Pricing RFP Questions for Amperity

What are the itemized one-time, startup costs and recurring annual/monthly costs?

What limits are imposed upon users, training hours, professional services and data storage?

At what level do you provide volume discounts?

Risk Management RFP Questions for Amperity

Share statistics about technology stability/reliability and down times.

How often does the company update and test the continuity and preparedness plans?

Data Security RFP Questions for Amperity

Is Amperity ISO certified?

Describe how security vulnerabilities are identified and mitigated.

Have you experienced downtime in the last two years? If so, how long were customers impacted?

Sustainability RFP Questions for Amperity

Do you have a corporate responsibility policy? If so, please provide it.

What sustainability accreditations and certifications do you hold?

How can we partner with you to enhance environmental sustainability in our mutual supply chain?

Do you use renewable energy?

Do you enforce a supplier code of conduct? If so, please provide it.

Diversity and Inclusion RFP Questions for Amperity

Please provide any current diversity certifications.

What percentage of senior leadership is women or minorities?

Have there been any claims of sexual or general harassment, misconduct or discrimination in the last 5 years? Please provide details, if so.