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AMC Health

AMC Health RFP (Request for Proposal) questions

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  1. RFP Questions about General Company Information for AMC Health

  2. Who will serve as the primary 052B contact for this RFP?

    someone from infuiltive

  3. Who will serve as the primary 052B contact for this RFP?

    052B.

  4. Who will serve as the primary AMC Health contact for this RFP?

  5. Please provide a company overview for AMC Health.

    AMC Health has led healthcare transformation through the use of virtual technologies. The company is the leading provider of real-time virtual care solutions. Its FDA Class II cleared platform, end →

  6. Where is AMC Health located?

    The offices from AMC Health are located in New York City (New York)

  7. How long has AMC Health been in business?

  8. Please provide AMC Health’s mission and/or vision statement.

  9. Describe the AMC Health company structure. (Private, public, partnership, etc)

  10. How many full-time, part-time and contract employees does AMC Health have? (Please provide breakdown)

  11. What awards or recognition has AMC Health received in the last three years?

  12. Is AMC Health affiliated with any industry or professional associations?

  13. What licenses or certifications does AMC Health hold?

  14. Please provide a product or service overview and description.

  15. Customer RFP Questions for AMC Health

  16. How many customers does AMC Health currently serve?

  17. Please provide contact information for three customer references for AMC Health.

  18. AMC Health Competitors RFP Questions

  19. Why should we work with AMC Health instead of one of your competitors?

  20. Are there alternative solutions that could better meet our needs?

  21. Functionality and Deliverables RFP Questions for AMC Health

  22. Provide a sample timeline for a standard implementation.

  23. What self-service reporting tools are available to us?

  24. What integrations are available?

  25. When are updates and enhancements delivered to customers?

  26. How often are projects completed on time and within budget?

  27. What action, participation or documentation is required from an organization to ensure timely implementation?

  28. Experience and Approach Questions for AMC Health

  29. Please provide any relevant case studies.

  30. What resources will be dedicated to a project?

  31. How often will you report about progress and results?

  32. What technology do you leverage to ensure excellent customer communication and experience?

  33. Provide a list of the standard report options, what each includes and available formats.

  34. How are usage and performance reports provided?

  35. What KPIs does AMC Health track and report?

  36. Customer Success RFP Questions for AMC Health

  37. On average, how long does implementation take?

  38. What is required from a customer to ensure success?

  39. Do you have a change management process?

  40. Do you conduct quarterly business reviews with customers?

  41. How do you provide updates, track progress and ensure our success?

  42. Please provide a list of self-service tools or resources that are available after onboarding.

  43. How do you manage customer requests, complaints, concerns and feedback?

  44. ​​Do you use in-house or outsourced resources for customer support?

  45. Pricing RFP Questions for AMC Health

  46. What are the itemized one-time, startup costs and recurring annual/monthly costs?

  47. What limits are imposed upon users, training hours, professional services and data storage?

  48. At what level do you provide volume discounts?

  49. Risk Management RFP Questions for AMC Health

  50. Share statistics about technology stability/reliability and down times.

  51. How often does the company update and test the continuity and preparedness plans?

  52. Data Security RFP Questions for AMC Health

  53. Is AMC Health ISO certified?

  54. Describe how security vulnerabilities are identified and mitigated.

  55. Have you experienced downtime in the last two years? If so, how long were customers impacted?

  56. Sustainability RFP Questions for AMC Health

  57. Do you have a corporate responsibility policy? If so, please provide it.

  58. What sustainability accreditations and certifications do you hold?

  59. How can we partner with you to enhance environmental sustainability in our mutual supply chain?

  60. Do you use renewable energy?

  61. Do you enforce a supplier code of conduct? If so, please provide it.

  62. Diversity and Inclusion RFP Questions for AMC Health

  63. Please provide any current diversity certifications.

  64. What percentage of senior leadership is women or minorities?

  65. Have there been any claims of sexual or general harassment, misconduct or discrimination in the last 5 years? Please provide details, if so.

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