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Aiden Marketing

Aiden Marketing RFP (Request for Proposal) questions

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  1. RFP Questions about General Company Information for Aiden Marketing

  2. Who will serve as the primary 052B contact for this RFP?

    someone from infuiltive

  3. Who will serve as the primary Aiden Marketing contact for this RFP?

  4. Who will serve as the primary 052B contact for this RFP?

    052B.

  5. Please provide a company overview for Aiden Marketing.

    Aiden Marketing is a leading digital marketing and customer experience agency that specializes in customer-centric marketing, data-driven, technology-enabled solutions for growing small-to-medium →

  6. Where is Aiden Marketing located?

    The offices from Aiden Marketing are located in Baltimore (Maryland)

  7. How long has Aiden Marketing been in business?

  8. Please provide Aiden Marketing’s mission and/or vision statement.

  9. Describe the Aiden Marketing company structure. (Private, public, partnership, etc)

  10. How many full-time, part-time and contract employees does Aiden Marketing have? (Please provide breakdown)

  11. What awards or recognition has Aiden Marketing received in the last three years?

  12. Is Aiden Marketing affiliated with any industry or professional associations?

  13. What licenses or certifications does Aiden Marketing hold?

  14. Please provide a product or service overview and description.

  15. Customer RFP Questions for Aiden Marketing

  16. How many customers does Aiden Marketing currently serve?

  17. Please provide contact information for three customer references for Aiden Marketing.

  18. Aiden Marketing Competitors RFP Questions

  19. Why should we work with Aiden Marketing instead of one of your competitors?

  20. Are there alternative solutions that could better meet our needs?

  21. Functionality and Deliverables RFP Questions for Aiden Marketing

  22. Provide a sample timeline for a standard implementation.

  23. What self-service reporting tools are available to us?

  24. What integrations are available?

  25. When are updates and enhancements delivered to customers?

  26. How often are projects completed on time and within budget?

  27. What action, participation or documentation is required from an organization to ensure timely implementation?

  28. Experience and Approach Questions for Aiden Marketing

  29. Please provide any relevant case studies.

  30. What resources will be dedicated to a project?

  31. How often will you report about progress and results?

  32. What technology do you leverage to ensure excellent customer communication and experience?

  33. Provide a list of the standard report options, what each includes and available formats.

  34. How are usage and performance reports provided?

  35. What KPIs does Aiden Marketing track and report?

  36. Customer Success RFP Questions for Aiden Marketing

  37. On average, how long does implementation take?

  38. What is required from a customer to ensure success?

  39. Do you have a change management process?

  40. Do you conduct quarterly business reviews with customers?

  41. How do you provide updates, track progress and ensure our success?

  42. Please provide a list of self-service tools or resources that are available after onboarding.

  43. How do you manage customer requests, complaints, concerns and feedback?

  44. ​​Do you use in-house or outsourced resources for customer support?

  45. Pricing RFP Questions for Aiden Marketing

  46. What are the itemized one-time, startup costs and recurring annual/monthly costs?

  47. What limits are imposed upon users, training hours, professional services and data storage?

  48. At what level do you provide volume discounts?

  49. Risk Management RFP Questions for Aiden Marketing

  50. Share statistics about technology stability/reliability and down times.

  51. How often does the company update and test the continuity and preparedness plans?

  52. Data Security RFP Questions for Aiden Marketing

  53. Is Aiden Marketing ISO certified?

  54. Describe how security vulnerabilities are identified and mitigated.

  55. Have you experienced downtime in the last two years? If so, how long were customers impacted?

  56. Sustainability RFP Questions for Aiden Marketing

  57. Do you have a corporate responsibility policy? If so, please provide it.

  58. What sustainability accreditations and certifications do you hold?

  59. How can we partner with you to enhance environmental sustainability in our mutual supply chain?

  60. Do you use renewable energy?

  61. Do you enforce a supplier code of conduct? If so, please provide it.

  62. Diversity and Inclusion RFP Questions for Aiden Marketing

  63. Please provide any current diversity certifications.

  64. What percentage of senior leadership is women or minorities?

  65. Have there been any claims of sexual or general harassment, misconduct or discrimination in the last 5 years? Please provide details, if so.

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