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Wray Ward

Wray Ward RFP (Request for Proposal) questions

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  1. RFP Questions about General Company Information for Wray Ward

  2. Who will serve as the primary 052B contact for this RFP?

    someone from infuiltive

  3. Who will serve as the primary Wray Ward contact for this RFP?

  4. Who will serve as the primary 052B contact for this RFP?

    052B.

  5. Please provide a company overview for Wray Ward.

    Wray Ward is an inspired marketing communications firm that specializes in the home and building sectors, supporting brands that elevate the style, comfort and function of the American home. With a →

  6. Where is Wray Ward located?

    The offices from Wray Ward are located in Charlotte (North Carolina)

  7. How long has Wray Ward been in business?

  8. Please provide Wray Ward’s mission and/or vision statement.

  9. Describe the Wray Ward company structure. (Private, public, partnership, etc)

  10. How many full-time, part-time and contract employees does Wray Ward have? (Please provide breakdown)

  11. What awards or recognition has Wray Ward received in the last three years?

  12. Is Wray Ward affiliated with any industry or professional associations?

  13. What licenses or certifications does Wray Ward hold?

  14. Please provide a product or service overview and description.

  15. Customer RFP Questions for Wray Ward

  16. How many customers does Wray Ward currently serve?

  17. Please provide contact information for three customer references for Wray Ward.

  18. Wray Ward Competitors RFP Questions

  19. Why should we work with Wray Ward instead of one of your competitors?

  20. Are there alternative solutions that could better meet our needs?

  21. Functionality and Deliverables RFP Questions for Wray Ward

  22. Provide a sample timeline for a standard implementation.

  23. What self-service reporting tools are available to us?

  24. What integrations are available?

  25. When are updates and enhancements delivered to customers?

  26. How often are projects completed on time and within budget?

  27. What action, participation or documentation is required from an organization to ensure timely implementation?

  28. Experience and Approach Questions for Wray Ward

  29. Please provide any relevant case studies.

  30. What resources will be dedicated to a project?

  31. How often will you report about progress and results?

  32. What technology do you leverage to ensure excellent customer communication and experience?

  33. Provide a list of the standard report options, what each includes and available formats.

  34. How are usage and performance reports provided?

  35. What KPIs does Wray Ward track and report?

  36. Customer Success RFP Questions for Wray Ward

  37. On average, how long does implementation take?

  38. What is required from a customer to ensure success?

  39. Do you have a change management process?

  40. Do you conduct quarterly business reviews with customers?

  41. How do you provide updates, track progress and ensure our success?

  42. Please provide a list of self-service tools or resources that are available after onboarding.

  43. How do you manage customer requests, complaints, concerns and feedback?

  44. ​​Do you use in-house or outsourced resources for customer support?

  45. Pricing RFP Questions for Wray Ward

  46. What are the itemized one-time, startup costs and recurring annual/monthly costs?

  47. What limits are imposed upon users, training hours, professional services and data storage?

  48. At what level do you provide volume discounts?

  49. Risk Management RFP Questions for Wray Ward

  50. Share statistics about technology stability/reliability and down times.

  51. How often does the company update and test the continuity and preparedness plans?

  52. Data Security RFP Questions for Wray Ward

  53. Is Wray Ward ISO certified?

  54. Describe how security vulnerabilities are identified and mitigated.

  55. Have you experienced downtime in the last two years? If so, how long were customers impacted?

  56. Sustainability RFP Questions for Wray Ward

  57. Do you have a corporate responsibility policy? If so, please provide it.

  58. What sustainability accreditations and certifications do you hold?

  59. How can we partner with you to enhance environmental sustainability in our mutual supply chain?

  60. Do you use renewable energy?

  61. Do you enforce a supplier code of conduct? If so, please provide it.

  62. Diversity and Inclusion RFP Questions for Wray Ward

  63. Please provide any current diversity certifications.

  64. What percentage of senior leadership is women or minorities?

  65. Have there been any claims of sexual or general harassment, misconduct or discrimination in the last 5 years? Please provide details, if so.

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