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Wolfpoint

Wolfpoint RFP (Request for Proposal) questions

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  1. RFP Questions about General Company Information for Wolfpoint

  2. Who will serve as the primary 052B contact for this RFP?

    someone from infuiltive

  3. Who will serve as the primary Wolfpoint contact for this RFP?

  4. Who will serve as the primary 052B contact for this RFP?

    052B.

  5. Please provide a company overview for Wolfpoint .

    Their approach is geared to helping YOUR business build an ecommerce website and solution that works for YOU. While we have a standard process in place, their approach is heavily tailored to your →

  6. Where is Wolfpoint located?

    The offices from Wolfpoint are located in New York City (New York)

  7. How long has Wolfpoint been in business?

  8. Please provide Wolfpoint ’s mission and/or vision statement.

  9. Describe the Wolfpoint company structure. (Private, public, partnership, etc)

  10. How many full-time, part-time and contract employees does Wolfpoint have? (Please provide breakdown)

  11. What awards or recognition has Wolfpoint received in the last three years?

  12. Is Wolfpoint affiliated with any industry or professional associations?

  13. What licenses or certifications does Wolfpoint hold?

  14. Please provide a product or service overview and description.

  15. Customer RFP Questions for Wolfpoint

  16. How many customers does Wolfpoint currently serve?

  17. Please provide contact information for three customer references for Wolfpoint .

  18. Wolfpoint Competitors RFP Questions

  19. Why should we work with Wolfpoint instead of one of your competitors?

  20. Are there alternative solutions that could better meet our needs?

  21. Functionality and Deliverables RFP Questions for Wolfpoint

  22. Provide a sample timeline for a standard implementation.

  23. What self-service reporting tools are available to us?

  24. What integrations are available?

  25. When are updates and enhancements delivered to customers?

  26. How often are projects completed on time and within budget?

  27. What action, participation or documentation is required from an organization to ensure timely implementation?

  28. Experience and Approach Questions for Wolfpoint

  29. Please provide any relevant case studies.

  30. What resources will be dedicated to a project?

  31. How often will you report about progress and results?

  32. What technology do you leverage to ensure excellent customer communication and experience?

  33. Provide a list of the standard report options, what each includes and available formats.

  34. How are usage and performance reports provided?

  35. What KPIs does Wolfpoint track and report?

  36. Customer Success RFP Questions for Wolfpoint

  37. On average, how long does implementation take?

  38. What is required from a customer to ensure success?

  39. Do you have a change management process?

  40. Do you conduct quarterly business reviews with customers?

  41. How do you provide updates, track progress and ensure our success?

  42. Please provide a list of self-service tools or resources that are available after onboarding.

  43. How do you manage customer requests, complaints, concerns and feedback?

  44. ​​Do you use in-house or outsourced resources for customer support?

  45. Pricing RFP Questions for Wolfpoint

  46. What are the itemized one-time, startup costs and recurring annual/monthly costs?

  47. What limits are imposed upon users, training hours, professional services and data storage?

  48. At what level do you provide volume discounts?

  49. Risk Management RFP Questions for Wolfpoint

  50. Share statistics about technology stability/reliability and down times.

  51. How often does the company update and test the continuity and preparedness plans?

  52. Data Security RFP Questions for Wolfpoint

  53. Is Wolfpoint ISO certified?

  54. Describe how security vulnerabilities are identified and mitigated.

  55. Have you experienced downtime in the last two years? If so, how long were customers impacted?

  56. Sustainability RFP Questions for Wolfpoint

  57. Do you have a corporate responsibility policy? If so, please provide it.

  58. What sustainability accreditations and certifications do you hold?

  59. How can we partner with you to enhance environmental sustainability in our mutual supply chain?

  60. Do you use renewable energy?

  61. Do you enforce a supplier code of conduct? If so, please provide it.

  62. Diversity and Inclusion RFP Questions for Wolfpoint

  63. Please provide any current diversity certifications.

  64. What percentage of senior leadership is women or minorities?

  65. Have there been any claims of sexual or general harassment, misconduct or discrimination in the last 5 years? Please provide details, if so.

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