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Track it Forward

Track it Forward RFP (Request for Proposal) questions

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  1. RFP Questions about General Company Information for Track it Forward

  2. Who will serve as the primary 052B contact for this RFP?

    someone from infuiltive

  3. Who will serve as the primary 052B contact for this RFP?

    052B.

  4. Who will serve as the primary Track it Forward contact for this RFP?

  5. Please provide a company overview for Track it Forward.

    Track it Forward is a tool for volunteer, nonprofit, grassroots, universities and government organizations to track volunteer efforts. Volunteers can log hours via the web or mobile app, as well as →

  6. Where is Track it Forward located?

    The offices from Track it Forward are located in Oakland (California)

  7. How long has Track it Forward been in business?

  8. Please provide Track it Forward’s mission and/or vision statement.

  9. Describe the Track it Forward company structure. (Private, public, partnership, etc)

  10. How many full-time, part-time and contract employees does Track it Forward have? (Please provide breakdown)

  11. What awards or recognition has Track it Forward received in the last three years?

  12. Is Track it Forward affiliated with any industry or professional associations?

  13. What licenses or certifications does Track it Forward hold?

  14. Please provide a product or service overview and description.

  15. Customer RFP Questions for Track it Forward

  16. How many customers does Track it Forward currently serve?

  17. Please provide contact information for three customer references for Track it Forward.

  18. Track it Forward Competitors RFP Questions

  19. Why should we work with Track it Forward instead of one of your competitors?

  20. Are there alternative solutions that could better meet our needs?

  21. Functionality and Deliverables RFP Questions for Track it Forward

  22. Provide a sample timeline for a standard implementation.

  23. What self-service reporting tools are available to us?

  24. What integrations are available?

  25. When are updates and enhancements delivered to customers?

  26. How often are projects completed on time and within budget?

  27. What action, participation or documentation is required from an organization to ensure timely implementation?

  28. Experience and Approach Questions for Track it Forward

  29. Please provide any relevant case studies.

  30. What resources will be dedicated to a project?

  31. How often will you report about progress and results?

  32. What technology do you leverage to ensure excellent customer communication and experience?

  33. Provide a list of the standard report options, what each includes and available formats.

  34. How are usage and performance reports provided?

  35. What KPIs does Track it Forward track and report?

  36. Customer Success RFP Questions for Track it Forward

  37. On average, how long does implementation take?

  38. What is required from a customer to ensure success?

  39. Do you have a change management process?

  40. Do you conduct quarterly business reviews with customers?

  41. How do you provide updates, track progress and ensure our success?

  42. Please provide a list of self-service tools or resources that are available after onboarding.

  43. How do you manage customer requests, complaints, concerns and feedback?

  44. ​​Do you use in-house or outsourced resources for customer support?

  45. Pricing RFP Questions for Track it Forward

  46. What are the itemized one-time, startup costs and recurring annual/monthly costs?

  47. What limits are imposed upon users, training hours, professional services and data storage?

  48. At what level do you provide volume discounts?

  49. Risk Management RFP Questions for Track it Forward

  50. Share statistics about technology stability/reliability and down times.

  51. How often does the company update and test the continuity and preparedness plans?

  52. Data Security RFP Questions for Track it Forward

  53. Is Track it Forward ISO certified?

  54. Describe how security vulnerabilities are identified and mitigated.

  55. Have you experienced downtime in the last two years? If so, how long were customers impacted?

  56. Sustainability RFP Questions for Track it Forward

  57. Do you have a corporate responsibility policy? If so, please provide it.

  58. What sustainability accreditations and certifications do you hold?

  59. How can we partner with you to enhance environmental sustainability in our mutual supply chain?

  60. Do you use renewable energy?

  61. Do you enforce a supplier code of conduct? If so, please provide it.

  62. Diversity and Inclusion RFP Questions for Track it Forward

  63. Please provide any current diversity certifications.

  64. What percentage of senior leadership is women or minorities?

  65. Have there been any claims of sexual or general harassment, misconduct or discrimination in the last 5 years? Please provide details, if so.

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