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Thol\u00f6n RFP (Request for Proposal) questions

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  1. RFP Questions about General Company Information for Tholu00f6n

  2. Who will serve as the primary 052B contact for this RFP?

    someone from infuiltive

  3. Who will serve as the primary 052B contact for this RFP?

    052B.

  4. Who will serve as the primary Tholu00f6n contact for this RFP?

  5. Please provide a company overview for Tholu00f6n.

    Tholon! is a branding agency specialised in visual identity and digital projects. Since 1996, they’ve been in the business of creating, reinventing and evolving brands. They develop solid →

  6. Where is Tholu00f6n located?

    The offices from Tholu00f6n are located in Buenos Aires (Argentina)

  7. How long has Tholu00f6n been in business?

  8. Please provide Tholu00f6n’s mission and/or vision statement.

  9. Describe the Tholu00f6n company structure. (Private, public, partnership, etc)

  10. How many full-time, part-time and contract employees does Tholu00f6n have? (Please provide breakdown)

  11. What awards or recognition has Tholu00f6n received in the last three years?

  12. Is Tholu00f6n affiliated with any industry or professional associations?

  13. What licenses or certifications does Tholu00f6n hold?

  14. Please provide a product or service overview and description.

  15. Customer RFP Questions for Tholu00f6n

  16. How many customers does Tholu00f6n currently serve?

  17. Please provide contact information for three customer references for Tholu00f6n.

  18. Tholu00f6n Competitors RFP Questions

  19. Why should we work with Tholu00f6n instead of one of your competitors?

  20. Are there alternative solutions that could better meet our needs?

  21. Functionality and Deliverables RFP Questions for Tholu00f6n

  22. Provide a sample timeline for a standard implementation.

  23. What self-service reporting tools are available to us?

  24. What integrations are available?

  25. When are updates and enhancements delivered to customers?

  26. How often are projects completed on time and within budget?

  27. What action, participation or documentation is required from an organization to ensure timely implementation?

  28. Experience and Approach Questions for Tholu00f6n

  29. Please provide any relevant case studies.

  30. What resources will be dedicated to a project?

  31. How often will you report about progress and results?

  32. What technology do you leverage to ensure excellent customer communication and experience?

  33. Provide a list of the standard report options, what each includes and available formats.

  34. How are usage and performance reports provided?

  35. What KPIs does Tholu00f6n track and report?

  36. Customer Success RFP Questions for Tholu00f6n

  37. On average, how long does implementation take?

  38. What is required from a customer to ensure success?

  39. Do you have a change management process?

  40. Do you conduct quarterly business reviews with customers?

  41. How do you provide updates, track progress and ensure our success?

  42. Please provide a list of self-service tools or resources that are available after onboarding.

  43. How do you manage customer requests, complaints, concerns and feedback?

  44. ​​Do you use in-house or outsourced resources for customer support?

  45. Pricing RFP Questions for Tholu00f6n

  46. What are the itemized one-time, startup costs and recurring annual/monthly costs?

  47. What limits are imposed upon users, training hours, professional services and data storage?

  48. At what level do you provide volume discounts?

  49. Risk Management RFP Questions for Tholu00f6n

  50. Share statistics about technology stability/reliability and down times.

  51. How often does the company update and test the continuity and preparedness plans?

  52. Data Security RFP Questions for Tholu00f6n

  53. Is Tholu00f6n ISO certified?

  54. Describe how security vulnerabilities are identified and mitigated.

  55. Have you experienced downtime in the last two years? If so, how long were customers impacted?

  56. Sustainability RFP Questions for Tholu00f6n

  57. Do you have a corporate responsibility policy? If so, please provide it.

  58. What sustainability accreditations and certifications do you hold?

  59. How can we partner with you to enhance environmental sustainability in our mutual supply chain?

  60. Do you use renewable energy?

  61. Do you enforce a supplier code of conduct? If so, please provide it.

  62. Diversity and Inclusion RFP Questions for Tholu00f6n

  63. Please provide any current diversity certifications.

  64. What percentage of senior leadership is women or minorities?

  65. Have there been any claims of sexual or general harassment, misconduct or discrimination in the last 5 years? Please provide details, if so.

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