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The Hatcher Group

The Hatcher Group RFP (Request for Proposal) questions

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  1. RFP Questions about General Company Information for The Hatcher Group

  2. Who will serve as the primary 052B contact for this RFP?

    someone from infuiltive

  3. Who will serve as the primary The Hatcher Group contact for this RFP?

  4. Who will serve as the primary 052B contact for this RFP?

    052B.

  5. Please provide a company overview for The Hatcher Group.

    The Hatcher Group is a national communications and public affairs firm that works to advance progressive social change. Their team of professionals includes veteran journalists and authors, public →

  6. Where is The Hatcher Group located?

    The offices from The Hatcher Group are located in Bethesda (Maryland)

  7. How long has The Hatcher Group been in business?

  8. Please provide The Hatcher Group’s mission and/or vision statement.

  9. Describe the The Hatcher Group company structure. (Private, public, partnership, etc)

  10. How many full-time, part-time and contract employees does The Hatcher Group have? (Please provide breakdown)

  11. What awards or recognition has The Hatcher Group received in the last three years?

  12. Is The Hatcher Group affiliated with any industry or professional associations?

  13. What licenses or certifications does The Hatcher Group hold?

  14. Please provide a product or service overview and description.

  15. Customer RFP Questions for The Hatcher Group

  16. How many customers does The Hatcher Group currently serve?

  17. Please provide contact information for three customer references for The Hatcher Group.

  18. The Hatcher Group Competitors RFP Questions

  19. Why should we work with The Hatcher Group instead of one of your competitors?

  20. Are there alternative solutions that could better meet our needs?

  21. Functionality and Deliverables RFP Questions for The Hatcher Group

  22. Provide a sample timeline for a standard implementation.

  23. What self-service reporting tools are available to us?

  24. What integrations are available?

  25. When are updates and enhancements delivered to customers?

  26. How often are projects completed on time and within budget?

  27. What action, participation or documentation is required from an organization to ensure timely implementation?

  28. Experience and Approach Questions for The Hatcher Group

  29. Please provide any relevant case studies.

  30. What resources will be dedicated to a project?

  31. How often will you report about progress and results?

  32. What technology do you leverage to ensure excellent customer communication and experience?

  33. Provide a list of the standard report options, what each includes and available formats.

  34. How are usage and performance reports provided?

  35. What KPIs does The Hatcher Group track and report?

  36. Customer Success RFP Questions for The Hatcher Group

  37. On average, how long does implementation take?

  38. What is required from a customer to ensure success?

  39. Do you have a change management process?

  40. Do you conduct quarterly business reviews with customers?

  41. How do you provide updates, track progress and ensure our success?

  42. Please provide a list of self-service tools or resources that are available after onboarding.

  43. How do you manage customer requests, complaints, concerns and feedback?

  44. ​​Do you use in-house or outsourced resources for customer support?

  45. Pricing RFP Questions for The Hatcher Group

  46. What are the itemized one-time, startup costs and recurring annual/monthly costs?

  47. What limits are imposed upon users, training hours, professional services and data storage?

  48. At what level do you provide volume discounts?

  49. Risk Management RFP Questions for The Hatcher Group

  50. Share statistics about technology stability/reliability and down times.

  51. How often does the company update and test the continuity and preparedness plans?

  52. Data Security RFP Questions for The Hatcher Group

  53. Is The Hatcher Group ISO certified?

  54. Describe how security vulnerabilities are identified and mitigated.

  55. Have you experienced downtime in the last two years? If so, how long were customers impacted?

  56. Sustainability RFP Questions for The Hatcher Group

  57. Do you have a corporate responsibility policy? If so, please provide it.

  58. What sustainability accreditations and certifications do you hold?

  59. How can we partner with you to enhance environmental sustainability in our mutual supply chain?

  60. Do you use renewable energy?

  61. Do you enforce a supplier code of conduct? If so, please provide it.

  62. Diversity and Inclusion RFP Questions for The Hatcher Group

  63. Please provide any current diversity certifications.

  64. What percentage of senior leadership is women or minorities?

  65. Have there been any claims of sexual or general harassment, misconduct or discrimination in the last 5 years? Please provide details, if so.

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