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The Banner Years

The Banner Years RFP (Request for Proposal) questions

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  1. RFP Questions about General Company Information for The Banner Years

  2. Who will serve as the primary 052B contact for this RFP?

    someone from infuiltive

  3. Who will serve as the primary 052B contact for this RFP?

    052B.

  4. Who will serve as the primary The Banner Years contact for this RFP?

  5. Please provide a company overview for The Banner Years.

    The Banner Years build digital products, design systems, and ecommerce experiences for direct to consumer and social-first brands. Their is no substitute for time in the trenches–and they have got →

  6. Where is The Banner Years located?

    The offices from The Banner Years are located in Atlanta (Georgia)

  7. How long has The Banner Years been in business?

  8. Please provide The Banner Years’s mission and/or vision statement.

  9. Describe the The Banner Years company structure. (Private, public, partnership, etc)

  10. How many full-time, part-time and contract employees does The Banner Years have? (Please provide breakdown)

  11. What awards or recognition has The Banner Years received in the last three years?

  12. Is The Banner Years affiliated with any industry or professional associations?

  13. What licenses or certifications does The Banner Years hold?

  14. Please provide a product or service overview and description.

  15. Customer RFP Questions for The Banner Years

  16. How many customers does The Banner Years currently serve?

  17. Please provide contact information for three customer references for The Banner Years.

  18. The Banner Years Competitors RFP Questions

  19. Why should we work with The Banner Years instead of one of your competitors?

  20. Are there alternative solutions that could better meet our needs?

  21. Functionality and Deliverables RFP Questions for The Banner Years

  22. Provide a sample timeline for a standard implementation.

  23. What self-service reporting tools are available to us?

  24. What integrations are available?

  25. When are updates and enhancements delivered to customers?

  26. How often are projects completed on time and within budget?

  27. What action, participation or documentation is required from an organization to ensure timely implementation?

  28. Experience and Approach Questions for The Banner Years

  29. Please provide any relevant case studies.

  30. What resources will be dedicated to a project?

  31. How often will you report about progress and results?

  32. What technology do you leverage to ensure excellent customer communication and experience?

  33. Provide a list of the standard report options, what each includes and available formats.

  34. How are usage and performance reports provided?

  35. What KPIs does The Banner Years track and report?

  36. Customer Success RFP Questions for The Banner Years

  37. On average, how long does implementation take?

  38. What is required from a customer to ensure success?

  39. Do you have a change management process?

  40. Do you conduct quarterly business reviews with customers?

  41. How do you provide updates, track progress and ensure our success?

  42. Please provide a list of self-service tools or resources that are available after onboarding.

  43. How do you manage customer requests, complaints, concerns and feedback?

  44. ​​Do you use in-house or outsourced resources for customer support?

  45. Pricing RFP Questions for The Banner Years

  46. What are the itemized one-time, startup costs and recurring annual/monthly costs?

  47. What limits are imposed upon users, training hours, professional services and data storage?

  48. At what level do you provide volume discounts?

  49. Risk Management RFP Questions for The Banner Years

  50. Share statistics about technology stability/reliability and down times.

  51. How often does the company update and test the continuity and preparedness plans?

  52. Data Security RFP Questions for The Banner Years

  53. Is The Banner Years ISO certified?

  54. Describe how security vulnerabilities are identified and mitigated.

  55. Have you experienced downtime in the last two years? If so, how long were customers impacted?

  56. Sustainability RFP Questions for The Banner Years

  57. Do you have a corporate responsibility policy? If so, please provide it.

  58. What sustainability accreditations and certifications do you hold?

  59. How can we partner with you to enhance environmental sustainability in our mutual supply chain?

  60. Do you use renewable energy?

  61. Do you enforce a supplier code of conduct? If so, please provide it.

  62. Diversity and Inclusion RFP Questions for The Banner Years

  63. Please provide any current diversity certifications.

  64. What percentage of senior leadership is women or minorities?

  65. Have there been any claims of sexual or general harassment, misconduct or discrimination in the last 5 years? Please provide details, if so.

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