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Swenson He

Swenson He RFP (Request for Proposal) questions

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  1. RFP Questions about General Company Information for Swenson He

  2. Who will serve as the primary 052B contact for this RFP?

    someone from infuiltive

  3. Who will serve as the primary 052B contact for this RFP?

    052B.

  4. Who will serve as the primary Swenson He contact for this RFP?

  5. Please provide a company overview for Swenson He.

    Swenson He develops high-value, high-impact mobile app solutions. Their firm was founded in 2014 by two MIT alumni, Nick Swenson and Chao He, seeking to fulfill the increasing need companies and →

  6. Where is Swenson He located?

    The offices from Swenson He are located in Culver City (California)

  7. How long has Swenson He been in business?

  8. Please provide Swenson He’s mission and/or vision statement.

  9. Describe the Swenson He company structure. (Private, public, partnership, etc)

  10. How many full-time, part-time and contract employees does Swenson He have? (Please provide breakdown)

  11. What awards or recognition has Swenson He received in the last three years?

  12. Is Swenson He affiliated with any industry or professional associations?

  13. What licenses or certifications does Swenson He hold?

  14. Please provide a product or service overview and description.

  15. Customer RFP Questions for Swenson He

  16. How many customers does Swenson He currently serve?

  17. Please provide contact information for three customer references for Swenson He.

  18. Swenson He Competitors RFP Questions

  19. Why should we work with Swenson He instead of one of your competitors?

  20. Are there alternative solutions that could better meet our needs?

  21. Functionality and Deliverables RFP Questions for Swenson He

  22. Provide a sample timeline for a standard implementation.

  23. What self-service reporting tools are available to us?

  24. What integrations are available?

  25. When are updates and enhancements delivered to customers?

  26. How often are projects completed on time and within budget?

  27. What action, participation or documentation is required from an organization to ensure timely implementation?

  28. Experience and Approach Questions for Swenson He

  29. Please provide any relevant case studies.

  30. What resources will be dedicated to a project?

  31. How often will you report about progress and results?

  32. What technology do you leverage to ensure excellent customer communication and experience?

  33. Provide a list of the standard report options, what each includes and available formats.

  34. How are usage and performance reports provided?

  35. What KPIs does Swenson He track and report?

  36. Customer Success RFP Questions for Swenson He

  37. On average, how long does implementation take?

  38. What is required from a customer to ensure success?

  39. Do you have a change management process?

  40. Do you conduct quarterly business reviews with customers?

  41. How do you provide updates, track progress and ensure our success?

  42. Please provide a list of self-service tools or resources that are available after onboarding.

  43. How do you manage customer requests, complaints, concerns and feedback?

  44. ​​Do you use in-house or outsourced resources for customer support?

  45. Pricing RFP Questions for Swenson He

  46. What are the itemized one-time, startup costs and recurring annual/monthly costs?

  47. What limits are imposed upon users, training hours, professional services and data storage?

  48. At what level do you provide volume discounts?

  49. Risk Management RFP Questions for Swenson He

  50. Share statistics about technology stability/reliability and down times.

  51. How often does the company update and test the continuity and preparedness plans?

  52. Data Security RFP Questions for Swenson He

  53. Is Swenson He ISO certified?

  54. Describe how security vulnerabilities are identified and mitigated.

  55. Have you experienced downtime in the last two years? If so, how long were customers impacted?

  56. Sustainability RFP Questions for Swenson He

  57. Do you have a corporate responsibility policy? If so, please provide it.

  58. What sustainability accreditations and certifications do you hold?

  59. How can we partner with you to enhance environmental sustainability in our mutual supply chain?

  60. Do you use renewable energy?

  61. Do you enforce a supplier code of conduct? If so, please provide it.

  62. Diversity and Inclusion RFP Questions for Swenson He

  63. Please provide any current diversity certifications.

  64. What percentage of senior leadership is women or minorities?

  65. Have there been any claims of sexual or general harassment, misconduct or discrimination in the last 5 years? Please provide details, if so.

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