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Sproutbox Media, Inc.

Sproutbox Media, Inc. RFP (Request for Proposal) questions

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  1. RFP Questions about General Company Information for Sproutbox Media, Inc.

  2. Who will serve as the primary 052B contact for this RFP?

    someone from infuiltive

  3. Who will serve as the primary 052B contact for this RFP?

    052B.

  4. Who will serve as the primary Sproutbox Media, Inc. contact for this RFP?

  5. Please provide a company overview for Sproutbox Media, Inc..

    Sproutbox Media, Inc. is a Digital Marketing Agency based in Portland, Oregon. They provide full-service digital marketing including websites, videos / photography, search engine optimization and →

  6. Where is Sproutbox Media, Inc. located?

    The offices from Sproutbox Media, Inc. are located in Portland (Oregon)

  7. How long has Sproutbox Media, Inc. been in business?

  8. Please provide Sproutbox Media, Inc.’s mission and/or vision statement.

  9. Describe the Sproutbox Media, Inc. company structure. (Private, public, partnership, etc)

  10. How many full-time, part-time and contract employees does Sproutbox Media, Inc. have? (Please provide breakdown)

  11. What awards or recognition has Sproutbox Media, Inc. received in the last three years?

  12. Is Sproutbox Media, Inc. affiliated with any industry or professional associations?

  13. What licenses or certifications does Sproutbox Media, Inc. hold?

  14. Please provide a product or service overview and description.

  15. Customer RFP Questions for Sproutbox Media, Inc.

  16. How many customers does Sproutbox Media, Inc. currently serve?

  17. Please provide contact information for three customer references for Sproutbox Media, Inc..

  18. Sproutbox Media, Inc. Competitors RFP Questions

  19. Why should we work with Sproutbox Media, Inc. instead of one of your competitors?

  20. Are there alternative solutions that could better meet our needs?

  21. Functionality and Deliverables RFP Questions for Sproutbox Media, Inc.

  22. Provide a sample timeline for a standard implementation.

  23. What self-service reporting tools are available to us?

  24. What integrations are available?

  25. When are updates and enhancements delivered to customers?

  26. How often are projects completed on time and within budget?

  27. What action, participation or documentation is required from an organization to ensure timely implementation?

  28. Experience and Approach Questions for Sproutbox Media, Inc.

  29. Please provide any relevant case studies.

  30. What resources will be dedicated to a project?

  31. How often will you report about progress and results?

  32. What technology do you leverage to ensure excellent customer communication and experience?

  33. Provide a list of the standard report options, what each includes and available formats.

  34. How are usage and performance reports provided?

  35. What KPIs does Sproutbox Media, Inc. track and report?

  36. Customer Success RFP Questions for Sproutbox Media, Inc.

  37. On average, how long does implementation take?

  38. What is required from a customer to ensure success?

  39. Do you have a change management process?

  40. Do you conduct quarterly business reviews with customers?

  41. How do you provide updates, track progress and ensure our success?

  42. Please provide a list of self-service tools or resources that are available after onboarding.

  43. How do you manage customer requests, complaints, concerns and feedback?

  44. ​​Do you use in-house or outsourced resources for customer support?

  45. Pricing RFP Questions for Sproutbox Media, Inc.

  46. What are the itemized one-time, startup costs and recurring annual/monthly costs?

  47. What limits are imposed upon users, training hours, professional services and data storage?

  48. At what level do you provide volume discounts?

  49. Risk Management RFP Questions for Sproutbox Media, Inc.

  50. Share statistics about technology stability/reliability and down times.

  51. How often does the company update and test the continuity and preparedness plans?

  52. Data Security RFP Questions for Sproutbox Media, Inc.

  53. Is Sproutbox Media, Inc. ISO certified?

  54. Describe how security vulnerabilities are identified and mitigated.

  55. Have you experienced downtime in the last two years? If so, how long were customers impacted?

  56. Sustainability RFP Questions for Sproutbox Media, Inc.

  57. Do you have a corporate responsibility policy? If so, please provide it.

  58. What sustainability accreditations and certifications do you hold?

  59. How can we partner with you to enhance environmental sustainability in our mutual supply chain?

  60. Do you use renewable energy?

  61. Do you enforce a supplier code of conduct? If so, please provide it.

  62. Diversity and Inclusion RFP Questions for Sproutbox Media, Inc.

  63. Please provide any current diversity certifications.

  64. What percentage of senior leadership is women or minorities?

  65. Have there been any claims of sexual or general harassment, misconduct or discrimination in the last 5 years? Please provide details, if so.

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