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South of LA

South of LA RFP (Request for Proposal) questions

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  1. RFP Questions about General Company Information for South of LA

  2. Who will serve as the primary 052B contact for this RFP?

    someone from infuiltive

  3. Who will serve as the primary South of LA contact for this RFP?

  4. Who will serve as the primary 052B contact for this RFP?

    052B.

  5. Please provide a company overview for South of LA.

    South of LA is a creative marketing agency based in Southern California. They help their clients achieve their goals through their expertise in strategy, content, and design. Whether you’re a →

  6. Where is South of LA located?

    The offices from South of LA are located in Los Angeles (California)

  7. How long has South of LA been in business?

  8. Please provide South of LA’s mission and/or vision statement.

  9. Describe the South of LA company structure. (Private, public, partnership, etc)

  10. How many full-time, part-time and contract employees does South of LA have? (Please provide breakdown)

  11. What awards or recognition has South of LA received in the last three years?

  12. Is South of LA affiliated with any industry or professional associations?

  13. What licenses or certifications does South of LA hold?

  14. Please provide a product or service overview and description.

  15. Customer RFP Questions for South of LA

  16. How many customers does South of LA currently serve?

  17. Please provide contact information for three customer references for South of LA.

  18. South of LA Competitors RFP Questions

  19. Why should we work with South of LA instead of one of your competitors?

  20. Are there alternative solutions that could better meet our needs?

  21. Functionality and Deliverables RFP Questions for South of LA

  22. Provide a sample timeline for a standard implementation.

  23. What self-service reporting tools are available to us?

  24. What integrations are available?

  25. When are updates and enhancements delivered to customers?

  26. How often are projects completed on time and within budget?

  27. What action, participation or documentation is required from an organization to ensure timely implementation?

  28. Experience and Approach Questions for South of LA

  29. Please provide any relevant case studies.

  30. What resources will be dedicated to a project?

  31. How often will you report about progress and results?

  32. What technology do you leverage to ensure excellent customer communication and experience?

  33. Provide a list of the standard report options, what each includes and available formats.

  34. How are usage and performance reports provided?

  35. What KPIs does South of LA track and report?

  36. Customer Success RFP Questions for South of LA

  37. On average, how long does implementation take?

  38. What is required from a customer to ensure success?

  39. Do you have a change management process?

  40. Do you conduct quarterly business reviews with customers?

  41. How do you provide updates, track progress and ensure our success?

  42. Please provide a list of self-service tools or resources that are available after onboarding.

  43. How do you manage customer requests, complaints, concerns and feedback?

  44. ​​Do you use in-house or outsourced resources for customer support?

  45. Pricing RFP Questions for South of LA

  46. What are the itemized one-time, startup costs and recurring annual/monthly costs?

  47. What limits are imposed upon users, training hours, professional services and data storage?

  48. At what level do you provide volume discounts?

  49. Risk Management RFP Questions for South of LA

  50. Share statistics about technology stability/reliability and down times.

  51. How often does the company update and test the continuity and preparedness plans?

  52. Data Security RFP Questions for South of LA

  53. Is South of LA ISO certified?

  54. Describe how security vulnerabilities are identified and mitigated.

  55. Have you experienced downtime in the last two years? If so, how long were customers impacted?

  56. Sustainability RFP Questions for South of LA

  57. Do you have a corporate responsibility policy? If so, please provide it.

  58. What sustainability accreditations and certifications do you hold?

  59. How can we partner with you to enhance environmental sustainability in our mutual supply chain?

  60. Do you use renewable energy?

  61. Do you enforce a supplier code of conduct? If so, please provide it.

  62. Diversity and Inclusion RFP Questions for South of LA

  63. Please provide any current diversity certifications.

  64. What percentage of senior leadership is women or minorities?

  65. Have there been any claims of sexual or general harassment, misconduct or discrimination in the last 5 years? Please provide details, if so.

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