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Solugenix

Solugenix RFP (Request for Proposal) questions

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  1. RFP Questions about General Company Information for Solugenix

  2. Who will serve as the primary 052B contact for this RFP?

    someone from infuiltive

  3. Who will serve as the primary Solugenix contact for this RFP?

  4. Who will serve as the primary 052B contact for this RFP?

    052B.

  5. Please provide a company overview for Solugenix.

    Solugenix is a technology solutions and service management innovator fulfilling the IT needs of some of the most well-respected global corporations since 1969. They partner with businesses in →

  6. Where is Solugenix located?

    The offices from Solugenix are located in Brea (California)

  7. How long has Solugenix been in business?

  8. Please provide Solugenix’s mission and/or vision statement.

  9. Describe the Solugenix company structure. (Private, public, partnership, etc)

  10. How many full-time, part-time and contract employees does Solugenix have? (Please provide breakdown)

  11. What awards or recognition has Solugenix received in the last three years?

  12. Is Solugenix affiliated with any industry or professional associations?

  13. What licenses or certifications does Solugenix hold?

  14. Please provide a product or service overview and description.

  15. Customer RFP Questions for Solugenix

  16. How many customers does Solugenix currently serve?

  17. Please provide contact information for three customer references for Solugenix.

  18. Solugenix Competitors RFP Questions

  19. Why should we work with Solugenix instead of one of your competitors?

  20. Are there alternative solutions that could better meet our needs?

  21. Functionality and Deliverables RFP Questions for Solugenix

  22. Provide a sample timeline for a standard implementation.

  23. What self-service reporting tools are available to us?

  24. What integrations are available?

  25. When are updates and enhancements delivered to customers?

  26. How often are projects completed on time and within budget?

  27. What action, participation or documentation is required from an organization to ensure timely implementation?

  28. Experience and Approach Questions for Solugenix

  29. Please provide any relevant case studies.

  30. What resources will be dedicated to a project?

  31. How often will you report about progress and results?

  32. What technology do you leverage to ensure excellent customer communication and experience?

  33. Provide a list of the standard report options, what each includes and available formats.

  34. How are usage and performance reports provided?

  35. What KPIs does Solugenix track and report?

  36. Customer Success RFP Questions for Solugenix

  37. On average, how long does implementation take?

  38. What is required from a customer to ensure success?

  39. Do you have a change management process?

  40. Do you conduct quarterly business reviews with customers?

  41. How do you provide updates, track progress and ensure our success?

  42. Please provide a list of self-service tools or resources that are available after onboarding.

  43. How do you manage customer requests, complaints, concerns and feedback?

  44. ​​Do you use in-house or outsourced resources for customer support?

  45. Pricing RFP Questions for Solugenix

  46. What are the itemized one-time, startup costs and recurring annual/monthly costs?

  47. What limits are imposed upon users, training hours, professional services and data storage?

  48. At what level do you provide volume discounts?

  49. Risk Management RFP Questions for Solugenix

  50. Share statistics about technology stability/reliability and down times.

  51. How often does the company update and test the continuity and preparedness plans?

  52. Data Security RFP Questions for Solugenix

  53. Is Solugenix ISO certified?

  54. Describe how security vulnerabilities are identified and mitigated.

  55. Have you experienced downtime in the last two years? If so, how long were customers impacted?

  56. Sustainability RFP Questions for Solugenix

  57. Do you have a corporate responsibility policy? If so, please provide it.

  58. What sustainability accreditations and certifications do you hold?

  59. How can we partner with you to enhance environmental sustainability in our mutual supply chain?

  60. Do you use renewable energy?

  61. Do you enforce a supplier code of conduct? If so, please provide it.

  62. Diversity and Inclusion RFP Questions for Solugenix

  63. Please provide any current diversity certifications.

  64. What percentage of senior leadership is women or minorities?

  65. Have there been any claims of sexual or general harassment, misconduct or discrimination in the last 5 years? Please provide details, if so.

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