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SimpleNexus

SimpleNexus RFP (Request for Proposal) questions



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  1. RFP Questions about General Company Information for SimpleNexus

  2. Who will serve as the primary 052B contact for this RFP?

    someone from infuiltive

  3. Who will serve as the primary 052B contact for this RFP?

    052B.

  4. Who will serve as the primary SimpleNexus contact for this RFP?

  5. Please provide a company overview for SimpleNexus.

    SimpleNexus brings the tools and systems you need right to your mobile device. So, if you meet a prospect, you can start the loan origination process on the spot, to engage that borrower faster. You →

  6. Where is SimpleNexus located?

    The offices from SimpleNexus are located in Lehi (Utah)

  7. How long has SimpleNexus been in business?

  8. Please provide SimpleNexus’s mission and/or vision statement.

  9. Describe the SimpleNexus company structure. (Private, public, partnership, etc)

  10. How many full-time, part-time and contract employees does SimpleNexus have? (Please provide breakdown)

  11. What awards or recognition has SimpleNexus received in the last three years?

  12. Is SimpleNexus affiliated with any industry or professional associations?

  13. What licenses or certifications does SimpleNexus hold?

  14. Please provide a product or service overview and description.

  15. Customer RFP Questions for SimpleNexus

  16. How many customers does SimpleNexus currently serve?

  17. Please provide contact information for three customer references for SimpleNexus.

  18. SimpleNexus Competitors RFP Questions

  19. Why should we work with SimpleNexus instead of one of your competitors?

  20. Are there alternative solutions that could better meet our needs?

  21. Functionality and Deliverables RFP Questions for SimpleNexus

  22. Provide a sample timeline for a standard implementation.

  23. What self-service reporting tools are available to us?

  24. What integrations are available?

  25. When are updates and enhancements delivered to customers?

  26. How often are projects completed on time and within budget?

  27. What action, participation or documentation is required from an organization to ensure timely implementation?

  28. Experience and Approach Questions for SimpleNexus

  29. Please provide any relevant case studies.

  30. What resources will be dedicated to a project?

  31. How often will you report about progress and results?

  32. What technology do you leverage to ensure excellent customer communication and experience?

  33. Provide a list of the standard report options, what each includes and available formats.

  34. How are usage and performance reports provided?

  35. What KPIs does SimpleNexus track and report?

  36. Customer Success RFP Questions for SimpleNexus

  37. On average, how long does implementation take?

  38. What is required from a customer to ensure success?

  39. Do you have a change management process?

  40. Do you conduct quarterly business reviews with customers?

  41. How do you provide updates, track progress and ensure our success?

  42. Please provide a list of self-service tools or resources that are available after onboarding.

  43. How do you manage customer requests, complaints, concerns and feedback?

  44. ​​Do you use in-house or outsourced resources for customer support?

  45. Pricing RFP Questions for SimpleNexus

  46. What are the itemized one-time, startup costs and recurring annual/monthly costs?

  47. What limits are imposed upon users, training hours, professional services and data storage?

  48. At what level do you provide volume discounts?

  49. Risk Management RFP Questions for SimpleNexus

  50. Share statistics about technology stability/reliability and down times.

  51. How often does the company update and test the continuity and preparedness plans?

  52. Data Security RFP Questions for SimpleNexus

  53. Is SimpleNexus ISO certified?

  54. Describe how security vulnerabilities are identified and mitigated.

  55. Have you experienced downtime in the last two years? If so, how long were customers impacted?

  56. Sustainability RFP Questions for SimpleNexus

  57. Do you have a corporate responsibility policy? If so, please provide it.

  58. What sustainability accreditations and certifications do you hold?

  59. How can we partner with you to enhance environmental sustainability in our mutual supply chain?

  60. Do you use renewable energy?

  61. Do you enforce a supplier code of conduct? If so, please provide it.

  62. Diversity and Inclusion RFP Questions for SimpleNexus

  63. Please provide any current diversity certifications.

  64. What percentage of senior leadership is women or minorities?

  65. Have there been any claims of sexual or general harassment, misconduct or discrimination in the last 5 years? Please provide details, if so.

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