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SignsToday

SignsToday RFP (Request for Proposal) questions



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  1. RFP Questions about General Company Information for SignsToday

  2. Who will serve as the primary 052B contact for this RFP?

    someone from infuiltive

  3. Who will serve as the primary SignsToday contact for this RFP?

  4. Who will serve as the primary 052B contact for this RFP?

    052B.

  5. Please provide a company overview for SignsToday.

    SignsToday, Inc. has been proudly serving the sign industry. Their knowledge and expertise allows them to provide a variety of interior and exterior sign solutions to Minot and surrounding areas. →

  6. Where is SignsToday located?

    The offices from SignsToday are located in Minot (North Dakota)

  7. How long has SignsToday been in business?

  8. Please provide SignsToday’s mission and/or vision statement.

  9. Describe the SignsToday company structure. (Private, public, partnership, etc)

  10. How many full-time, part-time and contract employees does SignsToday have? (Please provide breakdown)

  11. What awards or recognition has SignsToday received in the last three years?

  12. Is SignsToday affiliated with any industry or professional associations?

  13. What licenses or certifications does SignsToday hold?

  14. Please provide a product or service overview and description.

  15. Customer RFP Questions for SignsToday

  16. How many customers does SignsToday currently serve?

  17. Please provide contact information for three customer references for SignsToday.

  18. SignsToday Competitors RFP Questions

  19. Why should we work with SignsToday instead of one of your competitors?

  20. Are there alternative solutions that could better meet our needs?

  21. Functionality and Deliverables RFP Questions for SignsToday

  22. Provide a sample timeline for a standard implementation.

  23. What self-service reporting tools are available to us?

  24. What integrations are available?

  25. When are updates and enhancements delivered to customers?

  26. How often are projects completed on time and within budget?

  27. What action, participation or documentation is required from an organization to ensure timely implementation?

  28. Experience and Approach Questions for SignsToday

  29. Please provide any relevant case studies.

  30. What resources will be dedicated to a project?

  31. How often will you report about progress and results?

  32. What technology do you leverage to ensure excellent customer communication and experience?

  33. Provide a list of the standard report options, what each includes and available formats.

  34. How are usage and performance reports provided?

  35. What KPIs does SignsToday track and report?

  36. Customer Success RFP Questions for SignsToday

  37. On average, how long does implementation take?

  38. What is required from a customer to ensure success?

  39. Do you have a change management process?

  40. Do you conduct quarterly business reviews with customers?

  41. How do you provide updates, track progress and ensure our success?

  42. Please provide a list of self-service tools or resources that are available after onboarding.

  43. How do you manage customer requests, complaints, concerns and feedback?

  44. ​​Do you use in-house or outsourced resources for customer support?

  45. Pricing RFP Questions for SignsToday

  46. What are the itemized one-time, startup costs and recurring annual/monthly costs?

  47. What limits are imposed upon users, training hours, professional services and data storage?

  48. At what level do you provide volume discounts?

  49. Risk Management RFP Questions for SignsToday

  50. Share statistics about technology stability/reliability and down times.

  51. How often does the company update and test the continuity and preparedness plans?

  52. Data Security RFP Questions for SignsToday

  53. Is SignsToday ISO certified?

  54. Describe how security vulnerabilities are identified and mitigated.

  55. Have you experienced downtime in the last two years? If so, how long were customers impacted?

  56. Sustainability RFP Questions for SignsToday

  57. Do you have a corporate responsibility policy? If so, please provide it.

  58. What sustainability accreditations and certifications do you hold?

  59. How can we partner with you to enhance environmental sustainability in our mutual supply chain?

  60. Do you use renewable energy?

  61. Do you enforce a supplier code of conduct? If so, please provide it.

  62. Diversity and Inclusion RFP Questions for SignsToday

  63. Please provide any current diversity certifications.

  64. What percentage of senior leadership is women or minorities?

  65. Have there been any claims of sexual or general harassment, misconduct or discrimination in the last 5 years? Please provide details, if so.

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