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Secret Source

Secret Source RFP (Request for Proposal) questions



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  1. RFP Questions about General Company Information for Secret Source

  2. Who will serve as the primary 052B contact for this RFP?

    someone from infuiltive

  3. Who will serve as the primary Secret Source contact for this RFP?

  4. Who will serve as the primary 052B contact for this RFP?

    052B.

  5. Please provide a company overview for Secret Source.

    Secret Source is a new breed of outsourcing company mixing great programming with some good old customer service. For 10 years they have been building technology for some of the biggest brands in →

  6. Where is Secret Source located?

    The offices from Secret Source are located in Las Palmas (Spain)

  7. How long has Secret Source been in business?

  8. Please provide Secret Source’s mission and/or vision statement.

  9. Describe the Secret Source company structure. (Private, public, partnership, etc)

  10. How many full-time, part-time and contract employees does Secret Source have? (Please provide breakdown)

  11. What awards or recognition has Secret Source received in the last three years?

  12. Is Secret Source affiliated with any industry or professional associations?

  13. What licenses or certifications does Secret Source hold?

  14. Please provide a product or service overview and description.

  15. Customer RFP Questions for Secret Source

  16. How many customers does Secret Source currently serve?

  17. Please provide contact information for three customer references for Secret Source.

  18. Secret Source Competitors RFP Questions

  19. Why should we work with Secret Source instead of one of your competitors?

  20. Are there alternative solutions that could better meet our needs?

  21. Functionality and Deliverables RFP Questions for Secret Source

  22. Provide a sample timeline for a standard implementation.

  23. What self-service reporting tools are available to us?

  24. What integrations are available?

  25. When are updates and enhancements delivered to customers?

  26. How often are projects completed on time and within budget?

  27. What action, participation or documentation is required from an organization to ensure timely implementation?

  28. Experience and Approach Questions for Secret Source

  29. Please provide any relevant case studies.

  30. What resources will be dedicated to a project?

  31. How often will you report about progress and results?

  32. What technology do you leverage to ensure excellent customer communication and experience?

  33. Provide a list of the standard report options, what each includes and available formats.

  34. How are usage and performance reports provided?

  35. What KPIs does Secret Source track and report?

  36. Customer Success RFP Questions for Secret Source

  37. On average, how long does implementation take?

  38. What is required from a customer to ensure success?

  39. Do you have a change management process?

  40. Do you conduct quarterly business reviews with customers?

  41. How do you provide updates, track progress and ensure our success?

  42. Please provide a list of self-service tools or resources that are available after onboarding.

  43. How do you manage customer requests, complaints, concerns and feedback?

  44. ​​Do you use in-house or outsourced resources for customer support?

  45. Pricing RFP Questions for Secret Source

  46. What are the itemized one-time, startup costs and recurring annual/monthly costs?

  47. What limits are imposed upon users, training hours, professional services and data storage?

  48. At what level do you provide volume discounts?

  49. Risk Management RFP Questions for Secret Source

  50. Share statistics about technology stability/reliability and down times.

  51. How often does the company update and test the continuity and preparedness plans?

  52. Data Security RFP Questions for Secret Source

  53. Is Secret Source ISO certified?

  54. Describe how security vulnerabilities are identified and mitigated.

  55. Have you experienced downtime in the last two years? If so, how long were customers impacted?

  56. Sustainability RFP Questions for Secret Source

  57. Do you have a corporate responsibility policy? If so, please provide it.

  58. What sustainability accreditations and certifications do you hold?

  59. How can we partner with you to enhance environmental sustainability in our mutual supply chain?

  60. Do you use renewable energy?

  61. Do you enforce a supplier code of conduct? If so, please provide it.

  62. Diversity and Inclusion RFP Questions for Secret Source

  63. Please provide any current diversity certifications.

  64. What percentage of senior leadership is women or minorities?

  65. Have there been any claims of sexual or general harassment, misconduct or discrimination in the last 5 years? Please provide details, if so.

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