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RLM Apparel Software

RLM Apparel Software RFP (Request for Proposal) questions

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  1. RFP Questions about General Company Information for RLM Apparel Software

  2. Who will serve as the primary 052B contact for this RFP?

    someone from infuiltive

  3. Who will serve as the primary RLM Apparel Software contact for this RFP?

  4. Who will serve as the primary 052B contact for this RFP?

    052B.

  5. Please provide a company overview for RLM Apparel Software.

    RLM Apparel Software is a leading provider of modular, end-to-end business software solutions designed specifically to address the needs of global fashion retailers, brands, and manufacturers. Over →

  6. Where is RLM Apparel Software located?

    The offices from RLM Apparel Software are located in Lyndhurst (New Jersey)

  7. How long has RLM Apparel Software been in business?

  8. Please provide RLM Apparel Software’s mission and/or vision statement.

  9. Describe the RLM Apparel Software company structure. (Private, public, partnership, etc)

  10. How many full-time, part-time and contract employees does RLM Apparel Software have? (Please provide breakdown)

  11. What awards or recognition has RLM Apparel Software received in the last three years?

  12. Is RLM Apparel Software affiliated with any industry or professional associations?

  13. What licenses or certifications does RLM Apparel Software hold?

  14. Please provide a product or service overview and description.

  15. Customer RFP Questions for RLM Apparel Software

  16. How many customers does RLM Apparel Software currently serve?

  17. Please provide contact information for three customer references for RLM Apparel Software.

  18. RLM Apparel Software Competitors RFP Questions

  19. Why should we work with RLM Apparel Software instead of one of your competitors?

  20. Are there alternative solutions that could better meet our needs?

  21. Functionality and Deliverables RFP Questions for RLM Apparel Software

  22. Provide a sample timeline for a standard implementation.

  23. What self-service reporting tools are available to us?

  24. What integrations are available?

  25. When are updates and enhancements delivered to customers?

  26. How often are projects completed on time and within budget?

  27. What action, participation or documentation is required from an organization to ensure timely implementation?

  28. Experience and Approach Questions for RLM Apparel Software

  29. Please provide any relevant case studies.

  30. What resources will be dedicated to a project?

  31. How often will you report about progress and results?

  32. What technology do you leverage to ensure excellent customer communication and experience?

  33. Provide a list of the standard report options, what each includes and available formats.

  34. How are usage and performance reports provided?

  35. What KPIs does RLM Apparel Software track and report?

  36. Customer Success RFP Questions for RLM Apparel Software

  37. On average, how long does implementation take?

  38. What is required from a customer to ensure success?

  39. Do you have a change management process?

  40. Do you conduct quarterly business reviews with customers?

  41. How do you provide updates, track progress and ensure our success?

  42. Please provide a list of self-service tools or resources that are available after onboarding.

  43. How do you manage customer requests, complaints, concerns and feedback?

  44. ​​Do you use in-house or outsourced resources for customer support?

  45. Pricing RFP Questions for RLM Apparel Software

  46. What are the itemized one-time, startup costs and recurring annual/monthly costs?

  47. What limits are imposed upon users, training hours, professional services and data storage?

  48. At what level do you provide volume discounts?

  49. Risk Management RFP Questions for RLM Apparel Software

  50. Share statistics about technology stability/reliability and down times.

  51. How often does the company update and test the continuity and preparedness plans?

  52. Data Security RFP Questions for RLM Apparel Software

  53. Is RLM Apparel Software ISO certified?

  54. Describe how security vulnerabilities are identified and mitigated.

  55. Have you experienced downtime in the last two years? If so, how long were customers impacted?

  56. Sustainability RFP Questions for RLM Apparel Software

  57. Do you have a corporate responsibility policy? If so, please provide it.

  58. What sustainability accreditations and certifications do you hold?

  59. How can we partner with you to enhance environmental sustainability in our mutual supply chain?

  60. Do you use renewable energy?

  61. Do you enforce a supplier code of conduct? If so, please provide it.

  62. Diversity and Inclusion RFP Questions for RLM Apparel Software

  63. Please provide any current diversity certifications.

  64. What percentage of senior leadership is women or minorities?

  65. Have there been any claims of sexual or general harassment, misconduct or discrimination in the last 5 years? Please provide details, if so.

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