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RetailOps

RetailOps RFP (Request for Proposal) questions

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  1. RFP Questions about General Company Information for RetailOps

  2. Who will serve as the primary 052B contact for this RFP?

    someone from infuiltive

  3. Who will serve as the primary 052B contact for this RFP?

    052B.

  4. Who will serve as the primary RetailOps contact for this RFP?

  5. Please provide a company overview for RetailOps.

    RetailOps is a cloud-based Retail Operations Platform that makes the traditional ERP obsolete for modern, omni-channel retailers. The RetailOps platform provides an exhaustive suite of best-in-breed →

  6. Where is RetailOps located?

    The offices from RetailOps are located in San Diego (California)

  7. How long has RetailOps been in business?

  8. Please provide RetailOps’s mission and/or vision statement.

  9. Describe the RetailOps company structure. (Private, public, partnership, etc)

  10. How many full-time, part-time and contract employees does RetailOps have? (Please provide breakdown)

  11. What awards or recognition has RetailOps received in the last three years?

  12. Is RetailOps affiliated with any industry or professional associations?

  13. What licenses or certifications does RetailOps hold?

  14. Please provide a product or service overview and description.

  15. Customer RFP Questions for RetailOps

  16. How many customers does RetailOps currently serve?

  17. Please provide contact information for three customer references for RetailOps.

  18. RetailOps Competitors RFP Questions

  19. Why should we work with RetailOps instead of one of your competitors?

  20. Are there alternative solutions that could better meet our needs?

  21. Functionality and Deliverables RFP Questions for RetailOps

  22. Provide a sample timeline for a standard implementation.

  23. What self-service reporting tools are available to us?

  24. What integrations are available?

  25. When are updates and enhancements delivered to customers?

  26. How often are projects completed on time and within budget?

  27. What action, participation or documentation is required from an organization to ensure timely implementation?

  28. Experience and Approach Questions for RetailOps

  29. Please provide any relevant case studies.

  30. What resources will be dedicated to a project?

  31. How often will you report about progress and results?

  32. What technology do you leverage to ensure excellent customer communication and experience?

  33. Provide a list of the standard report options, what each includes and available formats.

  34. How are usage and performance reports provided?

  35. What KPIs does RetailOps track and report?

  36. Customer Success RFP Questions for RetailOps

  37. On average, how long does implementation take?

  38. What is required from a customer to ensure success?

  39. Do you have a change management process?

  40. Do you conduct quarterly business reviews with customers?

  41. How do you provide updates, track progress and ensure our success?

  42. Please provide a list of self-service tools or resources that are available after onboarding.

  43. How do you manage customer requests, complaints, concerns and feedback?

  44. ​​Do you use in-house or outsourced resources for customer support?

  45. Pricing RFP Questions for RetailOps

  46. What are the itemized one-time, startup costs and recurring annual/monthly costs?

  47. What limits are imposed upon users, training hours, professional services and data storage?

  48. At what level do you provide volume discounts?

  49. Risk Management RFP Questions for RetailOps

  50. Share statistics about technology stability/reliability and down times.

  51. How often does the company update and test the continuity and preparedness plans?

  52. Data Security RFP Questions for RetailOps

  53. Is RetailOps ISO certified?

  54. Describe how security vulnerabilities are identified and mitigated.

  55. Have you experienced downtime in the last two years? If so, how long were customers impacted?

  56. Sustainability RFP Questions for RetailOps

  57. Do you have a corporate responsibility policy? If so, please provide it.

  58. What sustainability accreditations and certifications do you hold?

  59. How can we partner with you to enhance environmental sustainability in our mutual supply chain?

  60. Do you use renewable energy?

  61. Do you enforce a supplier code of conduct? If so, please provide it.

  62. Diversity and Inclusion RFP Questions for RetailOps

  63. Please provide any current diversity certifications.

  64. What percentage of senior leadership is women or minorities?

  65. Have there been any claims of sexual or general harassment, misconduct or discrimination in the last 5 years? Please provide details, if so.

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