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Relation1

Relation1 RFP (Request for Proposal) questions

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  1. RFP Questions about General Company Information for Relation1

  2. Who will serve as the primary 052B contact for this RFP?

    someone from infuiltive

  3. Who will serve as the primary 052B contact for this RFP?

    052B.

  4. Who will serve as the primary Relation1 contact for this RFP?

  5. Please provide a company overview for Relation1.

    Relation1 help organizations achieve greater customer loyalty and measurable sales lift through their strategic roadmap that incorporates insights at the individual level. They then execute proven →

  6. Where is Relation1 located?

    The offices from Relation1 are located in Montreal (Quebec)

  7. How long has Relation1 been in business?

  8. Please provide Relation1’s mission and/or vision statement.

  9. Describe the Relation1 company structure. (Private, public, partnership, etc)

  10. How many full-time, part-time and contract employees does Relation1 have? (Please provide breakdown)

  11. What awards or recognition has Relation1 received in the last three years?

  12. Is Relation1 affiliated with any industry or professional associations?

  13. What licenses or certifications does Relation1 hold?

  14. Please provide a product or service overview and description.

  15. Customer RFP Questions for Relation1

  16. How many customers does Relation1 currently serve?

  17. Please provide contact information for three customer references for Relation1.

  18. Relation1 Competitors RFP Questions

  19. Why should we work with Relation1 instead of one of your competitors?

  20. Are there alternative solutions that could better meet our needs?

  21. Functionality and Deliverables RFP Questions for Relation1

  22. Provide a sample timeline for a standard implementation.

  23. What self-service reporting tools are available to us?

  24. What integrations are available?

  25. When are updates and enhancements delivered to customers?

  26. How often are projects completed on time and within budget?

  27. What action, participation or documentation is required from an organization to ensure timely implementation?

  28. Experience and Approach Questions for Relation1

  29. Please provide any relevant case studies.

  30. What resources will be dedicated to a project?

  31. How often will you report about progress and results?

  32. What technology do you leverage to ensure excellent customer communication and experience?

  33. Provide a list of the standard report options, what each includes and available formats.

  34. How are usage and performance reports provided?

  35. What KPIs does Relation1 track and report?

  36. Customer Success RFP Questions for Relation1

  37. On average, how long does implementation take?

  38. What is required from a customer to ensure success?

  39. Do you have a change management process?

  40. Do you conduct quarterly business reviews with customers?

  41. How do you provide updates, track progress and ensure our success?

  42. Please provide a list of self-service tools or resources that are available after onboarding.

  43. How do you manage customer requests, complaints, concerns and feedback?

  44. ​​Do you use in-house or outsourced resources for customer support?

  45. Pricing RFP Questions for Relation1

  46. What are the itemized one-time, startup costs and recurring annual/monthly costs?

  47. What limits are imposed upon users, training hours, professional services and data storage?

  48. At what level do you provide volume discounts?

  49. Risk Management RFP Questions for Relation1

  50. Share statistics about technology stability/reliability and down times.

  51. How often does the company update and test the continuity and preparedness plans?

  52. Data Security RFP Questions for Relation1

  53. Is Relation1 ISO certified?

  54. Describe how security vulnerabilities are identified and mitigated.

  55. Have you experienced downtime in the last two years? If so, how long were customers impacted?

  56. Sustainability RFP Questions for Relation1

  57. Do you have a corporate responsibility policy? If so, please provide it.

  58. What sustainability accreditations and certifications do you hold?

  59. How can we partner with you to enhance environmental sustainability in our mutual supply chain?

  60. Do you use renewable energy?

  61. Do you enforce a supplier code of conduct? If so, please provide it.

  62. Diversity and Inclusion RFP Questions for Relation1

  63. Please provide any current diversity certifications.

  64. What percentage of senior leadership is women or minorities?

  65. Have there been any claims of sexual or general harassment, misconduct or discrimination in the last 5 years? Please provide details, if so.

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