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RAM Tracking

RAM Tracking RFP (Request for Proposal) questions

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  1. RFP Questions about General Company Information for RAM Tracking

  2. Who will serve as the primary 052B contact for this RFP?

    someone from infuiltive

  3. Who will serve as the primary RAM Tracking contact for this RFP?

  4. Who will serve as the primary 052B contact for this RFP?

    052B.

  5. Please provide a company overview for RAM Tracking.

    RAM works intelligently to give you access to vital fleet information quickly, in an easy to understand format. RAM also keep you ahead of the competition, with free system upgrades throughout the →

  6. Where is RAM Tracking located?

    The offices from RAM Tracking are located in Leeds (England)

  7. How long has RAM Tracking been in business?

  8. Please provide RAM Tracking’s mission and/or vision statement.

  9. Describe the RAM Tracking company structure. (Private, public, partnership, etc)

  10. How many full-time, part-time and contract employees does RAM Tracking have? (Please provide breakdown)

  11. What awards or recognition has RAM Tracking received in the last three years?

  12. Is RAM Tracking affiliated with any industry or professional associations?

  13. What licenses or certifications does RAM Tracking hold?

  14. Please provide a product or service overview and description.

  15. Customer RFP Questions for RAM Tracking

  16. How many customers does RAM Tracking currently serve?

  17. Please provide contact information for three customer references for RAM Tracking.

  18. RAM Tracking Competitors RFP Questions

  19. Why should we work with RAM Tracking instead of one of your competitors?

  20. Are there alternative solutions that could better meet our needs?

  21. Functionality and Deliverables RFP Questions for RAM Tracking

  22. Provide a sample timeline for a standard implementation.

  23. What self-service reporting tools are available to us?

  24. What integrations are available?

  25. When are updates and enhancements delivered to customers?

  26. How often are projects completed on time and within budget?

  27. What action, participation or documentation is required from an organization to ensure timely implementation?

  28. Experience and Approach Questions for RAM Tracking

  29. Please provide any relevant case studies.

  30. What resources will be dedicated to a project?

  31. How often will you report about progress and results?

  32. What technology do you leverage to ensure excellent customer communication and experience?

  33. Provide a list of the standard report options, what each includes and available formats.

  34. How are usage and performance reports provided?

  35. What KPIs does RAM Tracking track and report?

  36. Customer Success RFP Questions for RAM Tracking

  37. On average, how long does implementation take?

  38. What is required from a customer to ensure success?

  39. Do you have a change management process?

  40. Do you conduct quarterly business reviews with customers?

  41. How do you provide updates, track progress and ensure our success?

  42. Please provide a list of self-service tools or resources that are available after onboarding.

  43. How do you manage customer requests, complaints, concerns and feedback?

  44. ​​Do you use in-house or outsourced resources for customer support?

  45. Pricing RFP Questions for RAM Tracking

  46. What are the itemized one-time, startup costs and recurring annual/monthly costs?

  47. What limits are imposed upon users, training hours, professional services and data storage?

  48. At what level do you provide volume discounts?

  49. Risk Management RFP Questions for RAM Tracking

  50. Share statistics about technology stability/reliability and down times.

  51. How often does the company update and test the continuity and preparedness plans?

  52. Data Security RFP Questions for RAM Tracking

  53. Is RAM Tracking ISO certified?

  54. Describe how security vulnerabilities are identified and mitigated.

  55. Have you experienced downtime in the last two years? If so, how long were customers impacted?

  56. Sustainability RFP Questions for RAM Tracking

  57. Do you have a corporate responsibility policy? If so, please provide it.

  58. What sustainability accreditations and certifications do you hold?

  59. How can we partner with you to enhance environmental sustainability in our mutual supply chain?

  60. Do you use renewable energy?

  61. Do you enforce a supplier code of conduct? If so, please provide it.

  62. Diversity and Inclusion RFP Questions for RAM Tracking

  63. Please provide any current diversity certifications.

  64. What percentage of senior leadership is women or minorities?

  65. Have there been any claims of sexual or general harassment, misconduct or discrimination in the last 5 years? Please provide details, if so.

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