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QR-Patrol

QR-Patrol RFP (Request for Proposal) questions

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  1. RFP Questions about General Company Information for QR-Patrol

  2. Who will serve as the primary 052B contact for this RFP?

    someone from infuiltive

  3. Who will serve as the primary QR-Patrol contact for this RFP?

  4. Who will serve as the primary 052B contact for this RFP?

    052B.

  5. Please provide a company overview for QR-Patrol.

    QR-Patrol System has been developed by Terracom Informatics LTD to bring a solution in real time monitoring and managing patrolling Security Guards, Lone Workers and Industrial Workers assuring →

  6. Where is QR-Patrol located?

    The offices from QR-Patrol are located in Ioannina (Greece)

  7. How long has QR-Patrol been in business?

  8. Please provide QR-Patrol’s mission and/or vision statement.

  9. Describe the QR-Patrol company structure. (Private, public, partnership, etc)

  10. How many full-time, part-time and contract employees does QR-Patrol have? (Please provide breakdown)

  11. What awards or recognition has QR-Patrol received in the last three years?

  12. Is QR-Patrol affiliated with any industry or professional associations?

  13. What licenses or certifications does QR-Patrol hold?

  14. Please provide a product or service overview and description.

  15. Customer RFP Questions for QR-Patrol

  16. How many customers does QR-Patrol currently serve?

  17. Please provide contact information for three customer references for QR-Patrol.

  18. QR-Patrol Competitors RFP Questions

  19. Why should we work with QR-Patrol instead of one of your competitors?

  20. Are there alternative solutions that could better meet our needs?

  21. Functionality and Deliverables RFP Questions for QR-Patrol

  22. Provide a sample timeline for a standard implementation.

  23. What self-service reporting tools are available to us?

  24. What integrations are available?

  25. When are updates and enhancements delivered to customers?

  26. How often are projects completed on time and within budget?

  27. What action, participation or documentation is required from an organization to ensure timely implementation?

  28. Experience and Approach Questions for QR-Patrol

  29. Please provide any relevant case studies.

  30. What resources will be dedicated to a project?

  31. How often will you report about progress and results?

  32. What technology do you leverage to ensure excellent customer communication and experience?

  33. Provide a list of the standard report options, what each includes and available formats.

  34. How are usage and performance reports provided?

  35. What KPIs does QR-Patrol track and report?

  36. Customer Success RFP Questions for QR-Patrol

  37. On average, how long does implementation take?

  38. What is required from a customer to ensure success?

  39. Do you have a change management process?

  40. Do you conduct quarterly business reviews with customers?

  41. How do you provide updates, track progress and ensure our success?

  42. Please provide a list of self-service tools or resources that are available after onboarding.

  43. How do you manage customer requests, complaints, concerns and feedback?

  44. ​​Do you use in-house or outsourced resources for customer support?

  45. Pricing RFP Questions for QR-Patrol

  46. What are the itemized one-time, startup costs and recurring annual/monthly costs?

  47. What limits are imposed upon users, training hours, professional services and data storage?

  48. At what level do you provide volume discounts?

  49. Risk Management RFP Questions for QR-Patrol

  50. Share statistics about technology stability/reliability and down times.

  51. How often does the company update and test the continuity and preparedness plans?

  52. Data Security RFP Questions for QR-Patrol

  53. Is QR-Patrol ISO certified?

  54. Describe how security vulnerabilities are identified and mitigated.

  55. Have you experienced downtime in the last two years? If so, how long were customers impacted?

  56. Sustainability RFP Questions for QR-Patrol

  57. Do you have a corporate responsibility policy? If so, please provide it.

  58. What sustainability accreditations and certifications do you hold?

  59. How can we partner with you to enhance environmental sustainability in our mutual supply chain?

  60. Do you use renewable energy?

  61. Do you enforce a supplier code of conduct? If so, please provide it.

  62. Diversity and Inclusion RFP Questions for QR-Patrol

  63. Please provide any current diversity certifications.

  64. What percentage of senior leadership is women or minorities?

  65. Have there been any claims of sexual or general harassment, misconduct or discrimination in the last 5 years? Please provide details, if so.

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