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Presence PG

Presence PG RFP (Request for Proposal) questions



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  1. RFP Questions about General Company Information for Presence PG

  2. Who will serve as the primary 052B contact for this RFP?

    someone from infuiltive

  3. Who will serve as the primary Presence PG contact for this RFP?

  4. Who will serve as the primary 052B contact for this RFP?

    052B.

  5. Please provide a company overview for Presence PG.

    Presence makes great products. They love to make some for you. Presence build with pixels and code, process and strategy, and the experience to help your company do more.

  6. Where is Presence PG located?

    The offices from Presence PG are located in ()

  7. How long has Presence PG been in business?

  8. Please provide Presence PG’s mission and/or vision statement.

  9. Describe the Presence PG company structure. (Private, public, partnership, etc)

  10. How many full-time, part-time and contract employees does Presence PG have? (Please provide breakdown)

  11. What awards or recognition has Presence PG received in the last three years?

  12. Is Presence PG affiliated with any industry or professional associations?

  13. What licenses or certifications does Presence PG hold?

  14. Please provide a product or service overview and description.

  15. Customer RFP Questions for Presence PG

  16. How many customers does Presence PG currently serve?

  17. Please provide contact information for three customer references for Presence PG.

  18. Presence PG Competitors RFP Questions

  19. Why should we work with Presence PG instead of one of your competitors?

  20. Are there alternative solutions that could better meet our needs?

  21. Functionality and Deliverables RFP Questions for Presence PG

  22. Provide a sample timeline for a standard implementation.

  23. What self-service reporting tools are available to us?

  24. What integrations are available?

  25. When are updates and enhancements delivered to customers?

  26. How often are projects completed on time and within budget?

  27. What action, participation or documentation is required from an organization to ensure timely implementation?

  28. Experience and Approach Questions for Presence PG

  29. Please provide any relevant case studies.

  30. What resources will be dedicated to a project?

  31. How often will you report about progress and results?

  32. What technology do you leverage to ensure excellent customer communication and experience?

  33. Provide a list of the standard report options, what each includes and available formats.

  34. How are usage and performance reports provided?

  35. What KPIs does Presence PG track and report?

  36. Customer Success RFP Questions for Presence PG

  37. On average, how long does implementation take?

  38. What is required from a customer to ensure success?

  39. Do you have a change management process?

  40. Do you conduct quarterly business reviews with customers?

  41. How do you provide updates, track progress and ensure our success?

  42. Please provide a list of self-service tools or resources that are available after onboarding.

  43. How do you manage customer requests, complaints, concerns and feedback?

  44. ​​Do you use in-house or outsourced resources for customer support?

  45. Pricing RFP Questions for Presence PG

  46. What are the itemized one-time, startup costs and recurring annual/monthly costs?

  47. What limits are imposed upon users, training hours, professional services and data storage?

  48. At what level do you provide volume discounts?

  49. Risk Management RFP Questions for Presence PG

  50. Share statistics about technology stability/reliability and down times.

  51. How often does the company update and test the continuity and preparedness plans?

  52. Data Security RFP Questions for Presence PG

  53. Is Presence PG ISO certified?

  54. Describe how security vulnerabilities are identified and mitigated.

  55. Have you experienced downtime in the last two years? If so, how long were customers impacted?

  56. Sustainability RFP Questions for Presence PG

  57. Do you have a corporate responsibility policy? If so, please provide it.

  58. What sustainability accreditations and certifications do you hold?

  59. How can we partner with you to enhance environmental sustainability in our mutual supply chain?

  60. Do you use renewable energy?

  61. Do you enforce a supplier code of conduct? If so, please provide it.

  62. Diversity and Inclusion RFP Questions for Presence PG

  63. Please provide any current diversity certifications.

  64. What percentage of senior leadership is women or minorities?

  65. Have there been any claims of sexual or general harassment, misconduct or discrimination in the last 5 years? Please provide details, if so.

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