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Performance Technology Partners (PTP)

Performance Technology Partners (PTP) RFP (Request for Proposal) questions

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  1. RFP Questions about General Company Information for Performance Technology Partners (PTP)

  2. Who will serve as the primary 052B contact for this RFP?

    someone from infuiltive

  3. Who will serve as the primary Performance Technology Partners (PTP) contact for this RFP?

  4. Who will serve as the primary 052B contact for this RFP?

    052B.

  5. Please provide a company overview for Performance Technology Partners (PTP).

    PTP is a professional services firm that provides innovative customer experience (CX) solutions to transform the way you engage your customers. PTP partner and client list spans multiple industries, →

  6. Where is Performance Technology Partners (PTP) located?

    The offices from Performance Technology Partners (PTP) are located in Gold River (California)

  7. How long has Performance Technology Partners (PTP) been in business?

  8. Please provide Performance Technology Partners (PTP)’s mission and/or vision statement.

  9. Describe the Performance Technology Partners (PTP) company structure. (Private, public, partnership, etc)

  10. How many full-time, part-time and contract employees does Performance Technology Partners (PTP) have? (Please provide breakdown)

  11. What awards or recognition has Performance Technology Partners (PTP) received in the last three years?

  12. Is Performance Technology Partners (PTP) affiliated with any industry or professional associations?

  13. What licenses or certifications does Performance Technology Partners (PTP) hold?

  14. Please provide a product or service overview and description.

  15. Customer RFP Questions for Performance Technology Partners (PTP)

  16. How many customers does Performance Technology Partners (PTP) currently serve?

  17. Please provide contact information for three customer references for Performance Technology Partners (PTP).

  18. Performance Technology Partners (PTP) Competitors RFP Questions

  19. Why should we work with Performance Technology Partners (PTP) instead of one of your competitors?

  20. Are there alternative solutions that could better meet our needs?

  21. Functionality and Deliverables RFP Questions for Performance Technology Partners (PTP)

  22. Provide a sample timeline for a standard implementation.

  23. What self-service reporting tools are available to us?

  24. What integrations are available?

  25. When are updates and enhancements delivered to customers?

  26. How often are projects completed on time and within budget?

  27. What action, participation or documentation is required from an organization to ensure timely implementation?

  28. Experience and Approach Questions for Performance Technology Partners (PTP)

  29. Please provide any relevant case studies.

  30. What resources will be dedicated to a project?

  31. How often will you report about progress and results?

  32. What technology do you leverage to ensure excellent customer communication and experience?

  33. Provide a list of the standard report options, what each includes and available formats.

  34. How are usage and performance reports provided?

  35. What KPIs does Performance Technology Partners (PTP) track and report?

  36. Customer Success RFP Questions for Performance Technology Partners (PTP)

  37. On average, how long does implementation take?

  38. What is required from a customer to ensure success?

  39. Do you have a change management process?

  40. Do you conduct quarterly business reviews with customers?

  41. How do you provide updates, track progress and ensure our success?

  42. Please provide a list of self-service tools or resources that are available after onboarding.

  43. How do you manage customer requests, complaints, concerns and feedback?

  44. ​​Do you use in-house or outsourced resources for customer support?

  45. Pricing RFP Questions for Performance Technology Partners (PTP)

  46. What are the itemized one-time, startup costs and recurring annual/monthly costs?

  47. What limits are imposed upon users, training hours, professional services and data storage?

  48. At what level do you provide volume discounts?

  49. Risk Management RFP Questions for Performance Technology Partners (PTP)

  50. Share statistics about technology stability/reliability and down times.

  51. How often does the company update and test the continuity and preparedness plans?

  52. Data Security RFP Questions for Performance Technology Partners (PTP)

  53. Is Performance Technology Partners (PTP) ISO certified?

  54. Describe how security vulnerabilities are identified and mitigated.

  55. Have you experienced downtime in the last two years? If so, how long were customers impacted?

  56. Sustainability RFP Questions for Performance Technology Partners (PTP)

  57. Do you have a corporate responsibility policy? If so, please provide it.

  58. What sustainability accreditations and certifications do you hold?

  59. How can we partner with you to enhance environmental sustainability in our mutual supply chain?

  60. Do you use renewable energy?

  61. Do you enforce a supplier code of conduct? If so, please provide it.

  62. Diversity and Inclusion RFP Questions for Performance Technology Partners (PTP)

  63. Please provide any current diversity certifications.

  64. What percentage of senior leadership is women or minorities?

  65. Have there been any claims of sexual or general harassment, misconduct or discrimination in the last 5 years? Please provide details, if so.

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