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PatientPop

PatientPop RFP (Request for Proposal) questions

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  1. RFP Questions about General Company Information for PatientPop

  2. Who will serve as the primary 052B contact for this RFP?

    someone from infuiltive

  3. Who will serve as the primary PatientPop contact for this RFP?

  4. Who will serve as the primary 052B contact for this RFP?

    052B.

  5. Please provide a company overview for PatientPop.

    PatientPop is the only complete practice growth solution. By enhancing and automating each touchpoint in the patient journey — from first impression online to digital booking to post-visit →

  6. Where is PatientPop located?

    The offices from PatientPop are located in Santa Monica (California)

  7. How long has PatientPop been in business?

  8. Please provide PatientPop’s mission and/or vision statement.

  9. Describe the PatientPop company structure. (Private, public, partnership, etc)

  10. How many full-time, part-time and contract employees does PatientPop have? (Please provide breakdown)

  11. What awards or recognition has PatientPop received in the last three years?

  12. Is PatientPop affiliated with any industry or professional associations?

  13. What licenses or certifications does PatientPop hold?

  14. Please provide a product or service overview and description.

  15. Customer RFP Questions for PatientPop

  16. How many customers does PatientPop currently serve?

  17. Please provide contact information for three customer references for PatientPop.

  18. PatientPop Competitors RFP Questions

  19. Why should we work with PatientPop instead of one of your competitors?

  20. Are there alternative solutions that could better meet our needs?

  21. Functionality and Deliverables RFP Questions for PatientPop

  22. Provide a sample timeline for a standard implementation.

  23. What self-service reporting tools are available to us?

  24. What integrations are available?

  25. When are updates and enhancements delivered to customers?

  26. How often are projects completed on time and within budget?

  27. What action, participation or documentation is required from an organization to ensure timely implementation?

  28. Experience and Approach Questions for PatientPop

  29. Please provide any relevant case studies.

  30. What resources will be dedicated to a project?

  31. How often will you report about progress and results?

  32. What technology do you leverage to ensure excellent customer communication and experience?

  33. Provide a list of the standard report options, what each includes and available formats.

  34. How are usage and performance reports provided?

  35. What KPIs does PatientPop track and report?

  36. Customer Success RFP Questions for PatientPop

  37. On average, how long does implementation take?

  38. What is required from a customer to ensure success?

  39. Do you have a change management process?

  40. Do you conduct quarterly business reviews with customers?

  41. How do you provide updates, track progress and ensure our success?

  42. Please provide a list of self-service tools or resources that are available after onboarding.

  43. How do you manage customer requests, complaints, concerns and feedback?

  44. ​​Do you use in-house or outsourced resources for customer support?

  45. Pricing RFP Questions for PatientPop

  46. What are the itemized one-time, startup costs and recurring annual/monthly costs?

  47. What limits are imposed upon users, training hours, professional services and data storage?

  48. At what level do you provide volume discounts?

  49. Risk Management RFP Questions for PatientPop

  50. Share statistics about technology stability/reliability and down times.

  51. How often does the company update and test the continuity and preparedness plans?

  52. Data Security RFP Questions for PatientPop

  53. Is PatientPop ISO certified?

  54. Describe how security vulnerabilities are identified and mitigated.

  55. Have you experienced downtime in the last two years? If so, how long were customers impacted?

  56. Sustainability RFP Questions for PatientPop

  57. Do you have a corporate responsibility policy? If so, please provide it.

  58. What sustainability accreditations and certifications do you hold?

  59. How can we partner with you to enhance environmental sustainability in our mutual supply chain?

  60. Do you use renewable energy?

  61. Do you enforce a supplier code of conduct? If so, please provide it.

  62. Diversity and Inclusion RFP Questions for PatientPop

  63. Please provide any current diversity certifications.

  64. What percentage of senior leadership is women or minorities?

  65. Have there been any claims of sexual or general harassment, misconduct or discrimination in the last 5 years? Please provide details, if so.

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