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Panda RFP (Request for Proposal) questions

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  1. RFP Questions about General Company Information for Panda

  2. Who will serve as the primary 052B contact for this RFP?

    someone from infuiltive

  3. Who will serve as the primary 052B contact for this RFP?

    052B.

  4. Who will serve as the primary Panda contact for this RFP?

  5. Please provide a company overview for Panda.

    Panda is a small brand and graphic design studio based in Malta running since 2007. They like to work with people that share their enthusiasm towards work and life, they like clients who have a →

  6. Where is Panda located?

    The offices from Panda are located in Birkirkara (Malta)

  7. How long has Panda been in business?

  8. Please provide Panda’s mission and/or vision statement.

  9. Describe the Panda company structure. (Private, public, partnership, etc)

  10. How many full-time, part-time and contract employees does Panda have? (Please provide breakdown)

  11. What awards or recognition has Panda received in the last three years?

  12. Is Panda affiliated with any industry or professional associations?

  13. What licenses or certifications does Panda hold?

  14. Please provide a product or service overview and description.

  15. Customer RFP Questions for Panda

  16. How many customers does Panda currently serve?

  17. Please provide contact information for three customer references for Panda.

  18. Panda Competitors RFP Questions

  19. Why should we work with Panda instead of one of your competitors?

  20. Are there alternative solutions that could better meet our needs?

  21. Functionality and Deliverables RFP Questions for Panda

  22. Provide a sample timeline for a standard implementation.

  23. What self-service reporting tools are available to us?

  24. What integrations are available?

  25. When are updates and enhancements delivered to customers?

  26. How often are projects completed on time and within budget?

  27. What action, participation or documentation is required from an organization to ensure timely implementation?

  28. Experience and Approach Questions for Panda

  29. Please provide any relevant case studies.

  30. What resources will be dedicated to a project?

  31. How often will you report about progress and results?

  32. What technology do you leverage to ensure excellent customer communication and experience?

  33. Provide a list of the standard report options, what each includes and available formats.

  34. How are usage and performance reports provided?

  35. What KPIs does Panda track and report?

  36. Customer Success RFP Questions for Panda

  37. On average, how long does implementation take?

  38. What is required from a customer to ensure success?

  39. Do you have a change management process?

  40. Do you conduct quarterly business reviews with customers?

  41. How do you provide updates, track progress and ensure our success?

  42. Please provide a list of self-service tools or resources that are available after onboarding.

  43. How do you manage customer requests, complaints, concerns and feedback?

  44. ​​Do you use in-house or outsourced resources for customer support?

  45. Pricing RFP Questions for Panda

  46. What are the itemized one-time, startup costs and recurring annual/monthly costs?

  47. What limits are imposed upon users, training hours, professional services and data storage?

  48. At what level do you provide volume discounts?

  49. Risk Management RFP Questions for Panda

  50. Share statistics about technology stability/reliability and down times.

  51. How often does the company update and test the continuity and preparedness plans?

  52. Data Security RFP Questions for Panda

  53. Is Panda ISO certified?

  54. Describe how security vulnerabilities are identified and mitigated.

  55. Have you experienced downtime in the last two years? If so, how long were customers impacted?

  56. Sustainability RFP Questions for Panda

  57. Do you have a corporate responsibility policy? If so, please provide it.

  58. What sustainability accreditations and certifications do you hold?

  59. How can we partner with you to enhance environmental sustainability in our mutual supply chain?

  60. Do you use renewable energy?

  61. Do you enforce a supplier code of conduct? If so, please provide it.

  62. Diversity and Inclusion RFP Questions for Panda

  63. Please provide any current diversity certifications.

  64. What percentage of senior leadership is women or minorities?

  65. Have there been any claims of sexual or general harassment, misconduct or discrimination in the last 5 years? Please provide details, if so.

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