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OpusCapita

OpusCapita RFP (Request for Proposal) questions

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  1. RFP Questions about General Company Information for OpusCapita

  2. Who will serve as the primary 052B contact for this RFP?

    someone from infuiltive

  3. Who will serve as the primary OpusCapita contact for this RFP?

  4. Who will serve as the primary 052B contact for this RFP?

    052B.

  5. Please provide a company overview for OpusCapita.

    OpusCapita helps organizations sell, buy and pay more effectively by providing them with source-to-pay and order-to-cash solutions. With 600 million transactions processed annually by over 8,000 →

  6. Where is OpusCapita located?

    The offices from OpusCapita are located in Helsinki (Finland)

  7. How long has OpusCapita been in business?

  8. Please provide OpusCapita’s mission and/or vision statement.

  9. Describe the OpusCapita company structure. (Private, public, partnership, etc)

  10. How many full-time, part-time and contract employees does OpusCapita have? (Please provide breakdown)

  11. What awards or recognition has OpusCapita received in the last three years?

  12. Is OpusCapita affiliated with any industry or professional associations?

  13. What licenses or certifications does OpusCapita hold?

  14. Please provide a product or service overview and description.

  15. Customer RFP Questions for OpusCapita

  16. How many customers does OpusCapita currently serve?

  17. Please provide contact information for three customer references for OpusCapita.

  18. OpusCapita Competitors RFP Questions

  19. Why should we work with OpusCapita instead of one of your competitors?

  20. Are there alternative solutions that could better meet our needs?

  21. Functionality and Deliverables RFP Questions for OpusCapita

  22. Provide a sample timeline for a standard implementation.

  23. What self-service reporting tools are available to us?

  24. What integrations are available?

  25. When are updates and enhancements delivered to customers?

  26. How often are projects completed on time and within budget?

  27. What action, participation or documentation is required from an organization to ensure timely implementation?

  28. Experience and Approach Questions for OpusCapita

  29. Please provide any relevant case studies.

  30. What resources will be dedicated to a project?

  31. How often will you report about progress and results?

  32. What technology do you leverage to ensure excellent customer communication and experience?

  33. Provide a list of the standard report options, what each includes and available formats.

  34. How are usage and performance reports provided?

  35. What KPIs does OpusCapita track and report?

  36. Customer Success RFP Questions for OpusCapita

  37. On average, how long does implementation take?

  38. What is required from a customer to ensure success?

  39. Do you have a change management process?

  40. Do you conduct quarterly business reviews with customers?

  41. How do you provide updates, track progress and ensure our success?

  42. Please provide a list of self-service tools or resources that are available after onboarding.

  43. How do you manage customer requests, complaints, concerns and feedback?

  44. ​​Do you use in-house or outsourced resources for customer support?

  45. Pricing RFP Questions for OpusCapita

  46. What are the itemized one-time, startup costs and recurring annual/monthly costs?

  47. What limits are imposed upon users, training hours, professional services and data storage?

  48. At what level do you provide volume discounts?

  49. Risk Management RFP Questions for OpusCapita

  50. Share statistics about technology stability/reliability and down times.

  51. How often does the company update and test the continuity and preparedness plans?

  52. Data Security RFP Questions for OpusCapita

  53. Is OpusCapita ISO certified?

  54. Describe how security vulnerabilities are identified and mitigated.

  55. Have you experienced downtime in the last two years? If so, how long were customers impacted?

  56. Sustainability RFP Questions for OpusCapita

  57. Do you have a corporate responsibility policy? If so, please provide it.

  58. What sustainability accreditations and certifications do you hold?

  59. How can we partner with you to enhance environmental sustainability in our mutual supply chain?

  60. Do you use renewable energy?

  61. Do you enforce a supplier code of conduct? If so, please provide it.

  62. Diversity and Inclusion RFP Questions for OpusCapita

  63. Please provide any current diversity certifications.

  64. What percentage of senior leadership is women or minorities?

  65. Have there been any claims of sexual or general harassment, misconduct or discrimination in the last 5 years? Please provide details, if so.

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