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Olapic

Olapic RFP (Request for Proposal) questions

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  1. RFP Questions about General Company Information for Olapic

  2. Who will serve as the primary 052B contact for this RFP?

    someone from infuiltive

  3. Who will serve as the primary Olapic contact for this RFP?

  4. Who will serve as the primary 052B contact for this RFP?

    052B.

  5. Please provide a company overview for Olapic.

    Olapic enables brands to visually communicate in a new way, using real customer images and videos in every touchpoint. White backdrops, studio lighting, and simulated friend groups don’t get →

  6. Where is Olapic located?

    The offices from Olapic are located in New York City (New York)

  7. How long has Olapic been in business?

  8. Please provide Olapic’s mission and/or vision statement.

  9. Describe the Olapic company structure. (Private, public, partnership, etc)

  10. How many full-time, part-time and contract employees does Olapic have? (Please provide breakdown)

  11. What awards or recognition has Olapic received in the last three years?

  12. Is Olapic affiliated with any industry or professional associations?

  13. What licenses or certifications does Olapic hold?

  14. Please provide a product or service overview and description.

  15. Customer RFP Questions for Olapic

  16. How many customers does Olapic currently serve?

  17. Please provide contact information for three customer references for Olapic.

  18. Olapic Competitors RFP Questions

  19. Why should we work with Olapic instead of one of your competitors?

  20. Are there alternative solutions that could better meet our needs?

  21. Functionality and Deliverables RFP Questions for Olapic

  22. Provide a sample timeline for a standard implementation.

  23. What self-service reporting tools are available to us?

  24. What integrations are available?

  25. When are updates and enhancements delivered to customers?

  26. How often are projects completed on time and within budget?

  27. What action, participation or documentation is required from an organization to ensure timely implementation?

  28. Experience and Approach Questions for Olapic

  29. Please provide any relevant case studies.

  30. What resources will be dedicated to a project?

  31. How often will you report about progress and results?

  32. What technology do you leverage to ensure excellent customer communication and experience?

  33. Provide a list of the standard report options, what each includes and available formats.

  34. How are usage and performance reports provided?

  35. What KPIs does Olapic track and report?

  36. Customer Success RFP Questions for Olapic

  37. On average, how long does implementation take?

  38. What is required from a customer to ensure success?

  39. Do you have a change management process?

  40. Do you conduct quarterly business reviews with customers?

  41. How do you provide updates, track progress and ensure our success?

  42. Please provide a list of self-service tools or resources that are available after onboarding.

  43. How do you manage customer requests, complaints, concerns and feedback?

  44. ​​Do you use in-house or outsourced resources for customer support?

  45. Pricing RFP Questions for Olapic

  46. What are the itemized one-time, startup costs and recurring annual/monthly costs?

  47. What limits are imposed upon users, training hours, professional services and data storage?

  48. At what level do you provide volume discounts?

  49. Risk Management RFP Questions for Olapic

  50. Share statistics about technology stability/reliability and down times.

  51. How often does the company update and test the continuity and preparedness plans?

  52. Data Security RFP Questions for Olapic

  53. Is Olapic ISO certified?

  54. Describe how security vulnerabilities are identified and mitigated.

  55. Have you experienced downtime in the last two years? If so, how long were customers impacted?

  56. Sustainability RFP Questions for Olapic

  57. Do you have a corporate responsibility policy? If so, please provide it.

  58. What sustainability accreditations and certifications do you hold?

  59. How can we partner with you to enhance environmental sustainability in our mutual supply chain?

  60. Do you use renewable energy?

  61. Do you enforce a supplier code of conduct? If so, please provide it.

  62. Diversity and Inclusion RFP Questions for Olapic

  63. Please provide any current diversity certifications.

  64. What percentage of senior leadership is women or minorities?

  65. Have there been any claims of sexual or general harassment, misconduct or discrimination in the last 5 years? Please provide details, if so.

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