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OHFilms

OHFilms RFP (Request for Proposal) questions

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  1. RFP Questions about General Company Information for OHFilms

  2. Who will serve as the primary 052B contact for this RFP?

    someone from infuiltive

  3. Who will serve as the primary OHFilms contact for this RFP?

  4. Who will serve as the primary 052B contact for this RFP?

    052B.

  5. Please provide a company overview for OHFilms.

    OHFilms is a Media Production agency in Cambridge. They develop visual content strategies, balancing what you want with what you need to engage your target market. They welcome projects, big or →

  6. Where is OHFilms located?

    The offices from OHFilms are located in Cambridge (England)

  7. How long has OHFilms been in business?

  8. Please provide OHFilms’s mission and/or vision statement.

  9. Describe the OHFilms company structure. (Private, public, partnership, etc)

  10. How many full-time, part-time and contract employees does OHFilms have? (Please provide breakdown)

  11. What awards or recognition has OHFilms received in the last three years?

  12. Is OHFilms affiliated with any industry or professional associations?

  13. What licenses or certifications does OHFilms hold?

  14. Please provide a product or service overview and description.

  15. Customer RFP Questions for OHFilms

  16. How many customers does OHFilms currently serve?

  17. Please provide contact information for three customer references for OHFilms.

  18. OHFilms Competitors RFP Questions

  19. Why should we work with OHFilms instead of one of your competitors?

  20. Are there alternative solutions that could better meet our needs?

  21. Functionality and Deliverables RFP Questions for OHFilms

  22. Provide a sample timeline for a standard implementation.

  23. What self-service reporting tools are available to us?

  24. What integrations are available?

  25. When are updates and enhancements delivered to customers?

  26. How often are projects completed on time and within budget?

  27. What action, participation or documentation is required from an organization to ensure timely implementation?

  28. Experience and Approach Questions for OHFilms

  29. Please provide any relevant case studies.

  30. What resources will be dedicated to a project?

  31. How often will you report about progress and results?

  32. What technology do you leverage to ensure excellent customer communication and experience?

  33. Provide a list of the standard report options, what each includes and available formats.

  34. How are usage and performance reports provided?

  35. What KPIs does OHFilms track and report?

  36. Customer Success RFP Questions for OHFilms

  37. On average, how long does implementation take?

  38. What is required from a customer to ensure success?

  39. Do you have a change management process?

  40. Do you conduct quarterly business reviews with customers?

  41. How do you provide updates, track progress and ensure our success?

  42. Please provide a list of self-service tools or resources that are available after onboarding.

  43. How do you manage customer requests, complaints, concerns and feedback?

  44. ​​Do you use in-house or outsourced resources for customer support?

  45. Pricing RFP Questions for OHFilms

  46. What are the itemized one-time, startup costs and recurring annual/monthly costs?

  47. What limits are imposed upon users, training hours, professional services and data storage?

  48. At what level do you provide volume discounts?

  49. Risk Management RFP Questions for OHFilms

  50. Share statistics about technology stability/reliability and down times.

  51. How often does the company update and test the continuity and preparedness plans?

  52. Data Security RFP Questions for OHFilms

  53. Is OHFilms ISO certified?

  54. Describe how security vulnerabilities are identified and mitigated.

  55. Have you experienced downtime in the last two years? If so, how long were customers impacted?

  56. Sustainability RFP Questions for OHFilms

  57. Do you have a corporate responsibility policy? If so, please provide it.

  58. What sustainability accreditations and certifications do you hold?

  59. How can we partner with you to enhance environmental sustainability in our mutual supply chain?

  60. Do you use renewable energy?

  61. Do you enforce a supplier code of conduct? If so, please provide it.

  62. Diversity and Inclusion RFP Questions for OHFilms

  63. Please provide any current diversity certifications.

  64. What percentage of senior leadership is women or minorities?

  65. Have there been any claims of sexual or general harassment, misconduct or discrimination in the last 5 years? Please provide details, if so.

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