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LightMix Design Studio

LightMix Design Studio RFP (Request for Proposal) questions

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  1. RFP Questions about General Company Information for LightMix Design Studio

  2. Who will serve as the primary 052B contact for this RFP?

    someone from infuiltive

  3. Who will serve as the primary 052B contact for this RFP?

    052B.

  4. Who will serve as the primary LightMix Design Studio contact for this RFP?

  5. Please provide a company overview for LightMix Design Studio.

    LightMix is Washington DC / Northern Virginia based design and development company specializing in website design and development, print design, graphic design, illustration, identity, branding, →

  6. Where is LightMix Design Studio located?

    The offices from LightMix Design Studio are located in Vienna (Virginia)

  7. How long has LightMix Design Studio been in business?

  8. Please provide LightMix Design Studio’s mission and/or vision statement.

  9. Describe the LightMix Design Studio company structure. (Private, public, partnership, etc)

  10. How many full-time, part-time and contract employees does LightMix Design Studio have? (Please provide breakdown)

  11. What awards or recognition has LightMix Design Studio received in the last three years?

  12. Is LightMix Design Studio affiliated with any industry or professional associations?

  13. What licenses or certifications does LightMix Design Studio hold?

  14. Please provide a product or service overview and description.

  15. Customer RFP Questions for LightMix Design Studio

  16. How many customers does LightMix Design Studio currently serve?

  17. Please provide contact information for three customer references for LightMix Design Studio.

  18. LightMix Design Studio Competitors RFP Questions

  19. Why should we work with LightMix Design Studio instead of one of your competitors?

  20. Are there alternative solutions that could better meet our needs?

  21. Functionality and Deliverables RFP Questions for LightMix Design Studio

  22. Provide a sample timeline for a standard implementation.

  23. What self-service reporting tools are available to us?

  24. What integrations are available?

  25. When are updates and enhancements delivered to customers?

  26. How often are projects completed on time and within budget?

  27. What action, participation or documentation is required from an organization to ensure timely implementation?

  28. Experience and Approach Questions for LightMix Design Studio

  29. Please provide any relevant case studies.

  30. What resources will be dedicated to a project?

  31. How often will you report about progress and results?

  32. What technology do you leverage to ensure excellent customer communication and experience?

  33. Provide a list of the standard report options, what each includes and available formats.

  34. How are usage and performance reports provided?

  35. What KPIs does LightMix Design Studio track and report?

  36. Customer Success RFP Questions for LightMix Design Studio

  37. On average, how long does implementation take?

  38. What is required from a customer to ensure success?

  39. Do you have a change management process?

  40. Do you conduct quarterly business reviews with customers?

  41. How do you provide updates, track progress and ensure our success?

  42. Please provide a list of self-service tools or resources that are available after onboarding.

  43. How do you manage customer requests, complaints, concerns and feedback?

  44. ​​Do you use in-house or outsourced resources for customer support?

  45. Pricing RFP Questions for LightMix Design Studio

  46. What are the itemized one-time, startup costs and recurring annual/monthly costs?

  47. What limits are imposed upon users, training hours, professional services and data storage?

  48. At what level do you provide volume discounts?

  49. Risk Management RFP Questions for LightMix Design Studio

  50. Share statistics about technology stability/reliability and down times.

  51. How often does the company update and test the continuity and preparedness plans?

  52. Data Security RFP Questions for LightMix Design Studio

  53. Is LightMix Design Studio ISO certified?

  54. Describe how security vulnerabilities are identified and mitigated.

  55. Have you experienced downtime in the last two years? If so, how long were customers impacted?

  56. Sustainability RFP Questions for LightMix Design Studio

  57. Do you have a corporate responsibility policy? If so, please provide it.

  58. What sustainability accreditations and certifications do you hold?

  59. How can we partner with you to enhance environmental sustainability in our mutual supply chain?

  60. Do you use renewable energy?

  61. Do you enforce a supplier code of conduct? If so, please provide it.

  62. Diversity and Inclusion RFP Questions for LightMix Design Studio

  63. Please provide any current diversity certifications.

  64. What percentage of senior leadership is women or minorities?

  65. Have there been any claims of sexual or general harassment, misconduct or discrimination in the last 5 years? Please provide details, if so.

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