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Knight Eady

Knight Eady RFP (Request for Proposal) questions

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  1. RFP Questions about General Company Information for Knight Eady

  2. Who will serve as the primary 052B contact for this RFP?

    someone from infuiltive

  3. Who will serve as the primary 052B contact for this RFP?

    052B.

  4. Who will serve as the primary Knight Eady contact for this RFP?

  5. Please provide a company overview for Knight Eady.

    Knight Eady is a creative agency driven by a belief in sports. Sports give them some of the most memorable experiences in their lives. These dynamic moments have the power to create lasting memories →

  6. Where is Knight Eady located?

    The offices from Knight Eady are located in Birmingham (Alabama)

  7. How long has Knight Eady been in business?

  8. Please provide Knight Eady’s mission and/or vision statement.

  9. Describe the Knight Eady company structure. (Private, public, partnership, etc)

  10. How many full-time, part-time and contract employees does Knight Eady have? (Please provide breakdown)

  11. What awards or recognition has Knight Eady received in the last three years?

  12. Is Knight Eady affiliated with any industry or professional associations?

  13. What licenses or certifications does Knight Eady hold?

  14. Please provide a product or service overview and description.

  15. Customer RFP Questions for Knight Eady

  16. How many customers does Knight Eady currently serve?

  17. Please provide contact information for three customer references for Knight Eady.

  18. Knight Eady Competitors RFP Questions

  19. Why should we work with Knight Eady instead of one of your competitors?

  20. Are there alternative solutions that could better meet our needs?

  21. Functionality and Deliverables RFP Questions for Knight Eady

  22. Provide a sample timeline for a standard implementation.

  23. What self-service reporting tools are available to us?

  24. What integrations are available?

  25. When are updates and enhancements delivered to customers?

  26. How often are projects completed on time and within budget?

  27. What action, participation or documentation is required from an organization to ensure timely implementation?

  28. Experience and Approach Questions for Knight Eady

  29. Please provide any relevant case studies.

  30. What resources will be dedicated to a project?

  31. How often will you report about progress and results?

  32. What technology do you leverage to ensure excellent customer communication and experience?

  33. Provide a list of the standard report options, what each includes and available formats.

  34. How are usage and performance reports provided?

  35. What KPIs does Knight Eady track and report?

  36. Customer Success RFP Questions for Knight Eady

  37. On average, how long does implementation take?

  38. What is required from a customer to ensure success?

  39. Do you have a change management process?

  40. Do you conduct quarterly business reviews with customers?

  41. How do you provide updates, track progress and ensure our success?

  42. Please provide a list of self-service tools or resources that are available after onboarding.

  43. How do you manage customer requests, complaints, concerns and feedback?

  44. ​​Do you use in-house or outsourced resources for customer support?

  45. Pricing RFP Questions for Knight Eady

  46. What are the itemized one-time, startup costs and recurring annual/monthly costs?

  47. What limits are imposed upon users, training hours, professional services and data storage?

  48. At what level do you provide volume discounts?

  49. Risk Management RFP Questions for Knight Eady

  50. Share statistics about technology stability/reliability and down times.

  51. How often does the company update and test the continuity and preparedness plans?

  52. Data Security RFP Questions for Knight Eady

  53. Is Knight Eady ISO certified?

  54. Describe how security vulnerabilities are identified and mitigated.

  55. Have you experienced downtime in the last two years? If so, how long were customers impacted?

  56. Sustainability RFP Questions for Knight Eady

  57. Do you have a corporate responsibility policy? If so, please provide it.

  58. What sustainability accreditations and certifications do you hold?

  59. How can we partner with you to enhance environmental sustainability in our mutual supply chain?

  60. Do you use renewable energy?

  61. Do you enforce a supplier code of conduct? If so, please provide it.

  62. Diversity and Inclusion RFP Questions for Knight Eady

  63. Please provide any current diversity certifications.

  64. What percentage of senior leadership is women or minorities?

  65. Have there been any claims of sexual or general harassment, misconduct or discrimination in the last 5 years? Please provide details, if so.

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