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Inverse Paradox

Inverse Paradox RFP (Request for Proposal) questions

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  1. RFP Questions about General Company Information for Inverse Paradox

  2. Who will serve as the primary 052B contact for this RFP?

    someone from infuiltive

  3. Who will serve as the primary Inverse Paradox contact for this RFP?

  4. Who will serve as the primary 052B contact for this RFP?

    052B.

  5. Please provide a company overview for Inverse Paradox.

    Inverse Paradox is a team of passionate individuals with big-agency talent looking to make a real impact on and off the web for all of their clients. Their people use the same processes and →

  6. Where is Inverse Paradox located?

    The offices from Inverse Paradox are located in Bellevue (Washington)

  7. How long has Inverse Paradox been in business?

  8. Please provide Inverse Paradox’s mission and/or vision statement.

  9. Describe the Inverse Paradox company structure. (Private, public, partnership, etc)

  10. How many full-time, part-time and contract employees does Inverse Paradox have? (Please provide breakdown)

  11. What awards or recognition has Inverse Paradox received in the last three years?

  12. Is Inverse Paradox affiliated with any industry or professional associations?

  13. What licenses or certifications does Inverse Paradox hold?

  14. Please provide a product or service overview and description.

  15. Customer RFP Questions for Inverse Paradox

  16. How many customers does Inverse Paradox currently serve?

  17. Please provide contact information for three customer references for Inverse Paradox.

  18. Inverse Paradox Competitors RFP Questions

  19. Why should we work with Inverse Paradox instead of one of your competitors?

  20. Are there alternative solutions that could better meet our needs?

  21. Functionality and Deliverables RFP Questions for Inverse Paradox

  22. Provide a sample timeline for a standard implementation.

  23. What self-service reporting tools are available to us?

  24. What integrations are available?

  25. When are updates and enhancements delivered to customers?

  26. How often are projects completed on time and within budget?

  27. What action, participation or documentation is required from an organization to ensure timely implementation?

  28. Experience and Approach Questions for Inverse Paradox

  29. Please provide any relevant case studies.

  30. What resources will be dedicated to a project?

  31. How often will you report about progress and results?

  32. What technology do you leverage to ensure excellent customer communication and experience?

  33. Provide a list of the standard report options, what each includes and available formats.

  34. How are usage and performance reports provided?

  35. What KPIs does Inverse Paradox track and report?

  36. Customer Success RFP Questions for Inverse Paradox

  37. On average, how long does implementation take?

  38. What is required from a customer to ensure success?

  39. Do you have a change management process?

  40. Do you conduct quarterly business reviews with customers?

  41. How do you provide updates, track progress and ensure our success?

  42. Please provide a list of self-service tools or resources that are available after onboarding.

  43. How do you manage customer requests, complaints, concerns and feedback?

  44. ​​Do you use in-house or outsourced resources for customer support?

  45. Pricing RFP Questions for Inverse Paradox

  46. What are the itemized one-time, startup costs and recurring annual/monthly costs?

  47. What limits are imposed upon users, training hours, professional services and data storage?

  48. At what level do you provide volume discounts?

  49. Risk Management RFP Questions for Inverse Paradox

  50. Share statistics about technology stability/reliability and down times.

  51. How often does the company update and test the continuity and preparedness plans?

  52. Data Security RFP Questions for Inverse Paradox

  53. Is Inverse Paradox ISO certified?

  54. Describe how security vulnerabilities are identified and mitigated.

  55. Have you experienced downtime in the last two years? If so, how long were customers impacted?

  56. Sustainability RFP Questions for Inverse Paradox

  57. Do you have a corporate responsibility policy? If so, please provide it.

  58. What sustainability accreditations and certifications do you hold?

  59. How can we partner with you to enhance environmental sustainability in our mutual supply chain?

  60. Do you use renewable energy?

  61. Do you enforce a supplier code of conduct? If so, please provide it.

  62. Diversity and Inclusion RFP Questions for Inverse Paradox

  63. Please provide any current diversity certifications.

  64. What percentage of senior leadership is women or minorities?

  65. Have there been any claims of sexual or general harassment, misconduct or discrimination in the last 5 years? Please provide details, if so.

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