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Infosys

Infosys RFP (Request for Proposal) questions

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  1. RFP Questions about General Company Information for Infosys

  2. Who will serve as the primary 052B contact for this RFP?

    someone from infuiltive

  3. Who will serve as the primary 052B contact for this RFP?

    052B.

  4. Who will serve as the primary Infosys contact for this RFP?

  5. Please provide a company overview for Infosys.

    Infosys is a global leader in technology services and consulting. Infosys enable clients in more than 50 countries to create and execute strategies for their digital transformation. From engineering →

  6. Where is Infosys located?

    The offices from Infosys are located in Bengaluru (India)

  7. How long has Infosys been in business?

  8. Please provide Infosys’s mission and/or vision statement.

  9. Describe the Infosys company structure. (Private, public, partnership, etc)

  10. How many full-time, part-time and contract employees does Infosys have? (Please provide breakdown)

  11. What awards or recognition has Infosys received in the last three years?

  12. Is Infosys affiliated with any industry or professional associations?

  13. What licenses or certifications does Infosys hold?

  14. Please provide a product or service overview and description.

  15. Customer RFP Questions for Infosys

  16. How many customers does Infosys currently serve?

  17. Please provide contact information for three customer references for Infosys.

  18. Infosys Competitors RFP Questions

  19. Why should we work with Infosys instead of one of your competitors?

  20. Are there alternative solutions that could better meet our needs?

  21. Functionality and Deliverables RFP Questions for Infosys

  22. Provide a sample timeline for a standard implementation.

  23. What self-service reporting tools are available to us?

  24. What integrations are available?

  25. When are updates and enhancements delivered to customers?

  26. How often are projects completed on time and within budget?

  27. What action, participation or documentation is required from an organization to ensure timely implementation?

  28. Experience and Approach Questions for Infosys

  29. Please provide any relevant case studies.

  30. What resources will be dedicated to a project?

  31. How often will you report about progress and results?

  32. What technology do you leverage to ensure excellent customer communication and experience?

  33. Provide a list of the standard report options, what each includes and available formats.

  34. How are usage and performance reports provided?

  35. What KPIs does Infosys track and report?

  36. Customer Success RFP Questions for Infosys

  37. On average, how long does implementation take?

  38. What is required from a customer to ensure success?

  39. Do you have a change management process?

  40. Do you conduct quarterly business reviews with customers?

  41. How do you provide updates, track progress and ensure our success?

  42. Please provide a list of self-service tools or resources that are available after onboarding.

  43. How do you manage customer requests, complaints, concerns and feedback?

  44. ​​Do you use in-house or outsourced resources for customer support?

  45. Pricing RFP Questions for Infosys

  46. What are the itemized one-time, startup costs and recurring annual/monthly costs?

  47. What limits are imposed upon users, training hours, professional services and data storage?

  48. At what level do you provide volume discounts?

  49. Risk Management RFP Questions for Infosys

  50. Share statistics about technology stability/reliability and down times.

  51. How often does the company update and test the continuity and preparedness plans?

  52. Data Security RFP Questions for Infosys

  53. Is Infosys ISO certified?

  54. Describe how security vulnerabilities are identified and mitigated.

  55. Have you experienced downtime in the last two years? If so, how long were customers impacted?

  56. Sustainability RFP Questions for Infosys

  57. Do you have a corporate responsibility policy? If so, please provide it.

  58. What sustainability accreditations and certifications do you hold?

  59. How can we partner with you to enhance environmental sustainability in our mutual supply chain?

  60. Do you use renewable energy?

  61. Do you enforce a supplier code of conduct? If so, please provide it.

  62. Diversity and Inclusion RFP Questions for Infosys

  63. Please provide any current diversity certifications.

  64. What percentage of senior leadership is women or minorities?

  65. Have there been any claims of sexual or general harassment, misconduct or discrimination in the last 5 years? Please provide details, if so.

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