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Hornsby Brand Design

Hornsby Brand Design RFP (Request for Proposal) questions

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  1. RFP Questions about General Company Information for Hornsby Brand Design

  2. Who will serve as the primary 052B contact for this RFP?

    someone from infuiltive

  3. Who will serve as the primary Hornsby Brand Design contact for this RFP?

  4. Who will serve as the primary 052B contact for this RFP?

    052B.

  5. Please provide a company overview for Hornsby Brand Design.

    Hornsby Brand Design LLC exists to create strong and profitable relationships between good companies and their consumers. Their key strength is brand building. Thgey find the cultural truths →

  6. Where is Hornsby Brand Design located?

    The offices from Hornsby Brand Design are located in Knoxville (Tennessee)

  7. How long has Hornsby Brand Design been in business?

  8. Please provide Hornsby Brand Design’s mission and/or vision statement.

  9. Describe the Hornsby Brand Design company structure. (Private, public, partnership, etc)

  10. How many full-time, part-time and contract employees does Hornsby Brand Design have? (Please provide breakdown)

  11. What awards or recognition has Hornsby Brand Design received in the last three years?

  12. Is Hornsby Brand Design affiliated with any industry or professional associations?

  13. What licenses or certifications does Hornsby Brand Design hold?

  14. Please provide a product or service overview and description.

  15. Customer RFP Questions for Hornsby Brand Design

  16. How many customers does Hornsby Brand Design currently serve?

  17. Please provide contact information for three customer references for Hornsby Brand Design.

  18. Hornsby Brand Design Competitors RFP Questions

  19. Why should we work with Hornsby Brand Design instead of one of your competitors?

  20. Are there alternative solutions that could better meet our needs?

  21. Functionality and Deliverables RFP Questions for Hornsby Brand Design

  22. Provide a sample timeline for a standard implementation.

  23. What self-service reporting tools are available to us?

  24. What integrations are available?

  25. When are updates and enhancements delivered to customers?

  26. How often are projects completed on time and within budget?

  27. What action, participation or documentation is required from an organization to ensure timely implementation?

  28. Experience and Approach Questions for Hornsby Brand Design

  29. Please provide any relevant case studies.

  30. What resources will be dedicated to a project?

  31. How often will you report about progress and results?

  32. What technology do you leverage to ensure excellent customer communication and experience?

  33. Provide a list of the standard report options, what each includes and available formats.

  34. How are usage and performance reports provided?

  35. What KPIs does Hornsby Brand Design track and report?

  36. Customer Success RFP Questions for Hornsby Brand Design

  37. On average, how long does implementation take?

  38. What is required from a customer to ensure success?

  39. Do you have a change management process?

  40. Do you conduct quarterly business reviews with customers?

  41. How do you provide updates, track progress and ensure our success?

  42. Please provide a list of self-service tools or resources that are available after onboarding.

  43. How do you manage customer requests, complaints, concerns and feedback?

  44. ​​Do you use in-house or outsourced resources for customer support?

  45. Pricing RFP Questions for Hornsby Brand Design

  46. What are the itemized one-time, startup costs and recurring annual/monthly costs?

  47. What limits are imposed upon users, training hours, professional services and data storage?

  48. At what level do you provide volume discounts?

  49. Risk Management RFP Questions for Hornsby Brand Design

  50. Share statistics about technology stability/reliability and down times.

  51. How often does the company update and test the continuity and preparedness plans?

  52. Data Security RFP Questions for Hornsby Brand Design

  53. Is Hornsby Brand Design ISO certified?

  54. Describe how security vulnerabilities are identified and mitigated.

  55. Have you experienced downtime in the last two years? If so, how long were customers impacted?

  56. Sustainability RFP Questions for Hornsby Brand Design

  57. Do you have a corporate responsibility policy? If so, please provide it.

  58. What sustainability accreditations and certifications do you hold?

  59. How can we partner with you to enhance environmental sustainability in our mutual supply chain?

  60. Do you use renewable energy?

  61. Do you enforce a supplier code of conduct? If so, please provide it.

  62. Diversity and Inclusion RFP Questions for Hornsby Brand Design

  63. Please provide any current diversity certifications.

  64. What percentage of senior leadership is women or minorities?

  65. Have there been any claims of sexual or general harassment, misconduct or discrimination in the last 5 years? Please provide details, if so.

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