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Highstreet.io

Highstreet.io RFP (Request for Proposal) questions

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  1. RFP Questions about General Company Information for Highstreet.io

  2. Who will serve as the primary 052B contact for this RFP?

    someone from infuiltive

  3. Who will serve as the primary 052B contact for this RFP?

    052B.

  4. Who will serve as the primary Highstreet.io contact for this RFP?

  5. Please provide a company overview for Highstreet.io.

    Highstreet.io is a managed service specializing in product data optimization and product feed development. They handle the technical details of synchronizing product information and inventory from →

  6. Where is Highstreet.io located?

    The offices from Highstreet.io are located in Domegliara (Italy)

  7. How long has Highstreet.io been in business?

  8. Please provide Highstreet.io’s mission and/or vision statement.

  9. Describe the Highstreet.io company structure. (Private, public, partnership, etc)

  10. How many full-time, part-time and contract employees does Highstreet.io have? (Please provide breakdown)

  11. What awards or recognition has Highstreet.io received in the last three years?

  12. Is Highstreet.io affiliated with any industry or professional associations?

  13. What licenses or certifications does Highstreet.io hold?

  14. Please provide a product or service overview and description.

  15. Customer RFP Questions for Highstreet.io

  16. How many customers does Highstreet.io currently serve?

  17. Please provide contact information for three customer references for Highstreet.io.

  18. Highstreet.io Competitors RFP Questions

  19. Why should we work with Highstreet.io instead of one of your competitors?

  20. Are there alternative solutions that could better meet our needs?

  21. Functionality and Deliverables RFP Questions for Highstreet.io

  22. Provide a sample timeline for a standard implementation.

  23. What self-service reporting tools are available to us?

  24. What integrations are available?

  25. When are updates and enhancements delivered to customers?

  26. How often are projects completed on time and within budget?

  27. What action, participation or documentation is required from an organization to ensure timely implementation?

  28. Experience and Approach Questions for Highstreet.io

  29. Please provide any relevant case studies.

  30. What resources will be dedicated to a project?

  31. How often will you report about progress and results?

  32. What technology do you leverage to ensure excellent customer communication and experience?

  33. Provide a list of the standard report options, what each includes and available formats.

  34. How are usage and performance reports provided?

  35. What KPIs does Highstreet.io track and report?

  36. Customer Success RFP Questions for Highstreet.io

  37. On average, how long does implementation take?

  38. What is required from a customer to ensure success?

  39. Do you have a change management process?

  40. Do you conduct quarterly business reviews with customers?

  41. How do you provide updates, track progress and ensure our success?

  42. Please provide a list of self-service tools or resources that are available after onboarding.

  43. How do you manage customer requests, complaints, concerns and feedback?

  44. ​​Do you use in-house or outsourced resources for customer support?

  45. Pricing RFP Questions for Highstreet.io

  46. What are the itemized one-time, startup costs and recurring annual/monthly costs?

  47. What limits are imposed upon users, training hours, professional services and data storage?

  48. At what level do you provide volume discounts?

  49. Risk Management RFP Questions for Highstreet.io

  50. Share statistics about technology stability/reliability and down times.

  51. How often does the company update and test the continuity and preparedness plans?

  52. Data Security RFP Questions for Highstreet.io

  53. Is Highstreet.io ISO certified?

  54. Describe how security vulnerabilities are identified and mitigated.

  55. Have you experienced downtime in the last two years? If so, how long were customers impacted?

  56. Sustainability RFP Questions for Highstreet.io

  57. Do you have a corporate responsibility policy? If so, please provide it.

  58. What sustainability accreditations and certifications do you hold?

  59. How can we partner with you to enhance environmental sustainability in our mutual supply chain?

  60. Do you use renewable energy?

  61. Do you enforce a supplier code of conduct? If so, please provide it.

  62. Diversity and Inclusion RFP Questions for Highstreet.io

  63. Please provide any current diversity certifications.

  64. What percentage of senior leadership is women or minorities?

  65. Have there been any claims of sexual or general harassment, misconduct or discrimination in the last 5 years? Please provide details, if so.

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