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Grupa KMK

Grupa KMK RFP (Request for Proposal) questions

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  1. RFP Questions about General Company Information for Grupa KMK

  2. Who will serve as the primary 052B contact for this RFP?

    someone from infuiltive

  3. Who will serve as the primary 052B contact for this RFP?

    052B.

  4. Who will serve as the primary Grupa KMK contact for this RFP?

  5. Please provide a company overview for Grupa KMK.

    Grupa KMK is in one part an interactive design office and in the other a professional software house. They are pleased to recommend the KMK sp.z o.o.group. from Katowice. As part of their →

  6. Where is Grupa KMK located?

    The offices from Grupa KMK are located in Katowice (Poland)

  7. How long has Grupa KMK been in business?

  8. Please provide Grupa KMK’s mission and/or vision statement.

  9. Describe the Grupa KMK company structure. (Private, public, partnership, etc)

  10. How many full-time, part-time and contract employees does Grupa KMK have? (Please provide breakdown)

  11. What awards or recognition has Grupa KMK received in the last three years?

  12. Is Grupa KMK affiliated with any industry or professional associations?

  13. What licenses or certifications does Grupa KMK hold?

  14. Please provide a product or service overview and description.

  15. Customer RFP Questions for Grupa KMK

  16. How many customers does Grupa KMK currently serve?

  17. Please provide contact information for three customer references for Grupa KMK.

  18. Grupa KMK Competitors RFP Questions

  19. Why should we work with Grupa KMK instead of one of your competitors?

  20. Are there alternative solutions that could better meet our needs?

  21. Functionality and Deliverables RFP Questions for Grupa KMK

  22. Provide a sample timeline for a standard implementation.

  23. What self-service reporting tools are available to us?

  24. What integrations are available?

  25. When are updates and enhancements delivered to customers?

  26. How often are projects completed on time and within budget?

  27. What action, participation or documentation is required from an organization to ensure timely implementation?

  28. Experience and Approach Questions for Grupa KMK

  29. Please provide any relevant case studies.

  30. What resources will be dedicated to a project?

  31. How often will you report about progress and results?

  32. What technology do you leverage to ensure excellent customer communication and experience?

  33. Provide a list of the standard report options, what each includes and available formats.

  34. How are usage and performance reports provided?

  35. What KPIs does Grupa KMK track and report?

  36. Customer Success RFP Questions for Grupa KMK

  37. On average, how long does implementation take?

  38. What is required from a customer to ensure success?

  39. Do you have a change management process?

  40. Do you conduct quarterly business reviews with customers?

  41. How do you provide updates, track progress and ensure our success?

  42. Please provide a list of self-service tools or resources that are available after onboarding.

  43. How do you manage customer requests, complaints, concerns and feedback?

  44. ​​Do you use in-house or outsourced resources for customer support?

  45. Pricing RFP Questions for Grupa KMK

  46. What are the itemized one-time, startup costs and recurring annual/monthly costs?

  47. What limits are imposed upon users, training hours, professional services and data storage?

  48. At what level do you provide volume discounts?

  49. Risk Management RFP Questions for Grupa KMK

  50. Share statistics about technology stability/reliability and down times.

  51. How often does the company update and test the continuity and preparedness plans?

  52. Data Security RFP Questions for Grupa KMK

  53. Is Grupa KMK ISO certified?

  54. Describe how security vulnerabilities are identified and mitigated.

  55. Have you experienced downtime in the last two years? If so, how long were customers impacted?

  56. Sustainability RFP Questions for Grupa KMK

  57. Do you have a corporate responsibility policy? If so, please provide it.

  58. What sustainability accreditations and certifications do you hold?

  59. How can we partner with you to enhance environmental sustainability in our mutual supply chain?

  60. Do you use renewable energy?

  61. Do you enforce a supplier code of conduct? If so, please provide it.

  62. Diversity and Inclusion RFP Questions for Grupa KMK

  63. Please provide any current diversity certifications.

  64. What percentage of senior leadership is women or minorities?

  65. Have there been any claims of sexual or general harassment, misconduct or discrimination in the last 5 years? Please provide details, if so.

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