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Gale Force Web Pros

Gale Force Web Pros RFP (Request for Proposal) questions

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  1. RFP Questions about General Company Information for Gale Force Web Pros

  2. Who will serve as the primary 052B contact for this RFP?

    someone from infuiltive

  3. Who will serve as the primary Gale Force Web Pros contact for this RFP?

  4. Who will serve as the primary 052B contact for this RFP?

    052B.

  5. Please provide a company overview for Gale Force Web Pros.

  6. Where is Gale Force Web Pros located?

    The offices from Gale Force Web Pros are located in Temple (Texas)

  7. How long has Gale Force Web Pros been in business?

  8. Please provide Gale Force Web Pros’s mission and/or vision statement.

  9. Describe the Gale Force Web Pros company structure. (Private, public, partnership, etc)

  10. How many full-time, part-time and contract employees does Gale Force Web Pros have? (Please provide breakdown)

  11. What awards or recognition has Gale Force Web Pros received in the last three years?

  12. Is Gale Force Web Pros affiliated with any industry or professional associations?

  13. What licenses or certifications does Gale Force Web Pros hold?

  14. Please provide a product or service overview and description.

  15. Customer RFP Questions for Gale Force Web Pros

  16. How many customers does Gale Force Web Pros currently serve?

  17. Please provide contact information for three customer references for Gale Force Web Pros.

  18. Gale Force Web Pros Competitors RFP Questions

  19. Why should we work with Gale Force Web Pros instead of one of your competitors?

  20. Are there alternative solutions that could better meet our needs?

  21. Functionality and Deliverables RFP Questions for Gale Force Web Pros

  22. Provide a sample timeline for a standard implementation.

  23. What self-service reporting tools are available to us?

  24. What integrations are available?

  25. When are updates and enhancements delivered to customers?

  26. How often are projects completed on time and within budget?

  27. What action, participation or documentation is required from an organization to ensure timely implementation?

  28. Experience and Approach Questions for Gale Force Web Pros

  29. Please provide any relevant case studies.

  30. What resources will be dedicated to a project?

  31. How often will you report about progress and results?

  32. What technology do you leverage to ensure excellent customer communication and experience?

  33. Provide a list of the standard report options, what each includes and available formats.

  34. How are usage and performance reports provided?

  35. What KPIs does Gale Force Web Pros track and report?

  36. Customer Success RFP Questions for Gale Force Web Pros

  37. On average, how long does implementation take?

  38. What is required from a customer to ensure success?

  39. Do you have a change management process?

  40. Do you conduct quarterly business reviews with customers?

  41. How do you provide updates, track progress and ensure our success?

  42. Please provide a list of self-service tools or resources that are available after onboarding.

  43. How do you manage customer requests, complaints, concerns and feedback?

  44. ​​Do you use in-house or outsourced resources for customer support?

  45. Pricing RFP Questions for Gale Force Web Pros

  46. What are the itemized one-time, startup costs and recurring annual/monthly costs?

  47. What limits are imposed upon users, training hours, professional services and data storage?

  48. At what level do you provide volume discounts?

  49. Risk Management RFP Questions for Gale Force Web Pros

  50. Share statistics about technology stability/reliability and down times.

  51. How often does the company update and test the continuity and preparedness plans?

  52. Data Security RFP Questions for Gale Force Web Pros

  53. Is Gale Force Web Pros ISO certified?

  54. Describe how security vulnerabilities are identified and mitigated.

  55. Have you experienced downtime in the last two years? If so, how long were customers impacted?

  56. Sustainability RFP Questions for Gale Force Web Pros

  57. Do you have a corporate responsibility policy? If so, please provide it.

  58. What sustainability accreditations and certifications do you hold?

  59. How can we partner with you to enhance environmental sustainability in our mutual supply chain?

  60. Do you use renewable energy?

  61. Do you enforce a supplier code of conduct? If so, please provide it.

  62. Diversity and Inclusion RFP Questions for Gale Force Web Pros

  63. Please provide any current diversity certifications.

  64. What percentage of senior leadership is women or minorities?

  65. Have there been any claims of sexual or general harassment, misconduct or discrimination in the last 5 years? Please provide details, if so.

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