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Fourth Day

Fourth Day RFP (Request for Proposal) questions



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  1. RFP Questions about General Company Information for Fourth Day

  2. Who will serve as the primary 052B contact for this RFP?

    someone from infuiltive

  3. Who will serve as the primary Fourth Day contact for this RFP?

  4. Who will serve as the primary 052B contact for this RFP?

    052B.

  5. Please provide a company overview for Fourth Day.

  6. Where is Fourth Day located?

    The offices from Fourth Day are located in London (England)

  7. How long has Fourth Day been in business?

  8. Please provide Fourth Day’s mission and/or vision statement.

  9. Describe the Fourth Day company structure. (Private, public, partnership, etc)

  10. How many full-time, part-time and contract employees does Fourth Day have? (Please provide breakdown)

  11. What awards or recognition has Fourth Day received in the last three years?

  12. Is Fourth Day affiliated with any industry or professional associations?

  13. What licenses or certifications does Fourth Day hold?

  14. Please provide a product or service overview and description.

  15. Customer RFP Questions for Fourth Day

  16. How many customers does Fourth Day currently serve?

  17. Please provide contact information for three customer references for Fourth Day.

  18. Fourth Day Competitors RFP Questions

  19. Why should we work with Fourth Day instead of one of your competitors?

  20. Are there alternative solutions that could better meet our needs?

  21. Functionality and Deliverables RFP Questions for Fourth Day

  22. Provide a sample timeline for a standard implementation.

  23. What self-service reporting tools are available to us?

  24. What integrations are available?

  25. When are updates and enhancements delivered to customers?

  26. How often are projects completed on time and within budget?

  27. What action, participation or documentation is required from an organization to ensure timely implementation?

  28. Experience and Approach Questions for Fourth Day

  29. Please provide any relevant case studies.

  30. What resources will be dedicated to a project?

  31. How often will you report about progress and results?

  32. What technology do you leverage to ensure excellent customer communication and experience?

  33. Provide a list of the standard report options, what each includes and available formats.

  34. How are usage and performance reports provided?

  35. What KPIs does Fourth Day track and report?

  36. Customer Success RFP Questions for Fourth Day

  37. On average, how long does implementation take?

  38. What is required from a customer to ensure success?

  39. Do you have a change management process?

  40. Do you conduct quarterly business reviews with customers?

  41. How do you provide updates, track progress and ensure our success?

  42. Please provide a list of self-service tools or resources that are available after onboarding.

  43. How do you manage customer requests, complaints, concerns and feedback?

  44. ​​Do you use in-house or outsourced resources for customer support?

  45. Pricing RFP Questions for Fourth Day

  46. What are the itemized one-time, startup costs and recurring annual/monthly costs?

  47. What limits are imposed upon users, training hours, professional services and data storage?

  48. At what level do you provide volume discounts?

  49. Risk Management RFP Questions for Fourth Day

  50. Share statistics about technology stability/reliability and down times.

  51. How often does the company update and test the continuity and preparedness plans?

  52. Data Security RFP Questions for Fourth Day

  53. Is Fourth Day ISO certified?

  54. Describe how security vulnerabilities are identified and mitigated.

  55. Have you experienced downtime in the last two years? If so, how long were customers impacted?

  56. Sustainability RFP Questions for Fourth Day

  57. Do you have a corporate responsibility policy? If so, please provide it.

  58. What sustainability accreditations and certifications do you hold?

  59. How can we partner with you to enhance environmental sustainability in our mutual supply chain?

  60. Do you use renewable energy?

  61. Do you enforce a supplier code of conduct? If so, please provide it.

  62. Diversity and Inclusion RFP Questions for Fourth Day

  63. Please provide any current diversity certifications.

  64. What percentage of senior leadership is women or minorities?

  65. Have there been any claims of sexual or general harassment, misconduct or discrimination in the last 5 years? Please provide details, if so.

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