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ExtraDigital

ExtraDigital RFP (Request for Proposal) questions

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  1. RFP Questions about General Company Information for ExtraDigital

  2. Who will serve as the primary 052B contact for this RFP?

    someone from infuiltive

  3. Who will serve as the primary 052B contact for this RFP?

    052B.

  4. Who will serve as the primary ExtraDigital contact for this RFP?

  5. Please provide a company overview for ExtraDigital.

    ExtraDigital is focused on growth. They help businesses increase their leads or sales with a keen emphasis on ROI. They have been in the business of marketing websites for 15 years, and have →

  6. Where is ExtraDigital located?

    The offices from ExtraDigital are located in Canterbury (England)

  7. How long has ExtraDigital been in business?

  8. Please provide ExtraDigital’s mission and/or vision statement.

  9. Describe the ExtraDigital company structure. (Private, public, partnership, etc)

  10. How many full-time, part-time and contract employees does ExtraDigital have? (Please provide breakdown)

  11. What awards or recognition has ExtraDigital received in the last three years?

  12. Is ExtraDigital affiliated with any industry or professional associations?

  13. What licenses or certifications does ExtraDigital hold?

  14. Please provide a product or service overview and description.

  15. Customer RFP Questions for ExtraDigital

  16. How many customers does ExtraDigital currently serve?

  17. Please provide contact information for three customer references for ExtraDigital.

  18. ExtraDigital Competitors RFP Questions

  19. Why should we work with ExtraDigital instead of one of your competitors?

  20. Are there alternative solutions that could better meet our needs?

  21. Functionality and Deliverables RFP Questions for ExtraDigital

  22. Provide a sample timeline for a standard implementation.

  23. What self-service reporting tools are available to us?

  24. What integrations are available?

  25. When are updates and enhancements delivered to customers?

  26. How often are projects completed on time and within budget?

  27. What action, participation or documentation is required from an organization to ensure timely implementation?

  28. Experience and Approach Questions for ExtraDigital

  29. Please provide any relevant case studies.

  30. What resources will be dedicated to a project?

  31. How often will you report about progress and results?

  32. What technology do you leverage to ensure excellent customer communication and experience?

  33. Provide a list of the standard report options, what each includes and available formats.

  34. How are usage and performance reports provided?

  35. What KPIs does ExtraDigital track and report?

  36. Customer Success RFP Questions for ExtraDigital

  37. On average, how long does implementation take?

  38. What is required from a customer to ensure success?

  39. Do you have a change management process?

  40. Do you conduct quarterly business reviews with customers?

  41. How do you provide updates, track progress and ensure our success?

  42. Please provide a list of self-service tools or resources that are available after onboarding.

  43. How do you manage customer requests, complaints, concerns and feedback?

  44. ​​Do you use in-house or outsourced resources for customer support?

  45. Pricing RFP Questions for ExtraDigital

  46. What are the itemized one-time, startup costs and recurring annual/monthly costs?

  47. What limits are imposed upon users, training hours, professional services and data storage?

  48. At what level do you provide volume discounts?

  49. Risk Management RFP Questions for ExtraDigital

  50. Share statistics about technology stability/reliability and down times.

  51. How often does the company update and test the continuity and preparedness plans?

  52. Data Security RFP Questions for ExtraDigital

  53. Is ExtraDigital ISO certified?

  54. Describe how security vulnerabilities are identified and mitigated.

  55. Have you experienced downtime in the last two years? If so, how long were customers impacted?

  56. Sustainability RFP Questions for ExtraDigital

  57. Do you have a corporate responsibility policy? If so, please provide it.

  58. What sustainability accreditations and certifications do you hold?

  59. How can we partner with you to enhance environmental sustainability in our mutual supply chain?

  60. Do you use renewable energy?

  61. Do you enforce a supplier code of conduct? If so, please provide it.

  62. Diversity and Inclusion RFP Questions for ExtraDigital

  63. Please provide any current diversity certifications.

  64. What percentage of senior leadership is women or minorities?

  65. Have there been any claims of sexual or general harassment, misconduct or discrimination in the last 5 years? Please provide details, if so.

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