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DefinedLogic

DefinedLogic RFP (Request for Proposal) questions

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  1. RFP Questions about General Company Information for DefinedLogic

  2. Who will serve as the primary 052B contact for this RFP?

    someone from infuiltive

  3. Who will serve as the primary DefinedLogic contact for this RFP?

  4. Who will serve as the primary 052B contact for this RFP?

    052B.

  5. Please provide a company overview for DefinedLogic.

    Defined logic bring the same creativity, passion and agility to their work By focusing on those things that don’t change, thoughtful, creative work they relish the everchanging landscape of →

  6. Where is DefinedLogic located?

    The offices from DefinedLogic are located in Red Bank (New Jersey)

  7. How long has DefinedLogic been in business?

  8. Please provide DefinedLogic’s mission and/or vision statement.

  9. Describe the DefinedLogic company structure. (Private, public, partnership, etc)

  10. How many full-time, part-time and contract employees does DefinedLogic have? (Please provide breakdown)

  11. What awards or recognition has DefinedLogic received in the last three years?

  12. Is DefinedLogic affiliated with any industry or professional associations?

  13. What licenses or certifications does DefinedLogic hold?

  14. Please provide a product or service overview and description.

  15. Customer RFP Questions for DefinedLogic

  16. How many customers does DefinedLogic currently serve?

  17. Please provide contact information for three customer references for DefinedLogic.

  18. DefinedLogic Competitors RFP Questions

  19. Why should we work with DefinedLogic instead of one of your competitors?

  20. Are there alternative solutions that could better meet our needs?

  21. Functionality and Deliverables RFP Questions for DefinedLogic

  22. Provide a sample timeline for a standard implementation.

  23. What self-service reporting tools are available to us?

  24. What integrations are available?

  25. When are updates and enhancements delivered to customers?

  26. How often are projects completed on time and within budget?

  27. What action, participation or documentation is required from an organization to ensure timely implementation?

  28. Experience and Approach Questions for DefinedLogic

  29. Please provide any relevant case studies.

  30. What resources will be dedicated to a project?

  31. How often will you report about progress and results?

  32. What technology do you leverage to ensure excellent customer communication and experience?

  33. Provide a list of the standard report options, what each includes and available formats.

  34. How are usage and performance reports provided?

  35. What KPIs does DefinedLogic track and report?

  36. Customer Success RFP Questions for DefinedLogic

  37. On average, how long does implementation take?

  38. What is required from a customer to ensure success?

  39. Do you have a change management process?

  40. Do you conduct quarterly business reviews with customers?

  41. How do you provide updates, track progress and ensure our success?

  42. Please provide a list of self-service tools or resources that are available after onboarding.

  43. How do you manage customer requests, complaints, concerns and feedback?

  44. ​​Do you use in-house or outsourced resources for customer support?

  45. Pricing RFP Questions for DefinedLogic

  46. What are the itemized one-time, startup costs and recurring annual/monthly costs?

  47. What limits are imposed upon users, training hours, professional services and data storage?

  48. At what level do you provide volume discounts?

  49. Risk Management RFP Questions for DefinedLogic

  50. Share statistics about technology stability/reliability and down times.

  51. How often does the company update and test the continuity and preparedness plans?

  52. Data Security RFP Questions for DefinedLogic

  53. Is DefinedLogic ISO certified?

  54. Describe how security vulnerabilities are identified and mitigated.

  55. Have you experienced downtime in the last two years? If so, how long were customers impacted?

  56. Sustainability RFP Questions for DefinedLogic

  57. Do you have a corporate responsibility policy? If so, please provide it.

  58. What sustainability accreditations and certifications do you hold?

  59. How can we partner with you to enhance environmental sustainability in our mutual supply chain?

  60. Do you use renewable energy?

  61. Do you enforce a supplier code of conduct? If so, please provide it.

  62. Diversity and Inclusion RFP Questions for DefinedLogic

  63. Please provide any current diversity certifications.

  64. What percentage of senior leadership is women or minorities?

  65. Have there been any claims of sexual or general harassment, misconduct or discrimination in the last 5 years? Please provide details, if so.

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