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Creative Graphics

Creative Graphics RFP (Request for Proposal) questions

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  1. RFP Questions about General Company Information for Creative Graphics

  2. Who will serve as the primary 052B contact for this RFP?

    someone from infuiltive

  3. Who will serve as the primary Creative Graphics contact for this RFP?

  4. Who will serve as the primary 052B contact for this RFP?

    052B.

  5. Please provide a company overview for Creative Graphics.

    Creative look to build partnerships that are about moving your business forward. They have been providing a full marketing and design service for over 25 years’, Creative are always looking to →

  6. Where is Creative Graphics located?

    The offices from Creative Graphics are located in Todmorden (England)

  7. How long has Creative Graphics been in business?

  8. Please provide Creative Graphics’s mission and/or vision statement.

  9. Describe the Creative Graphics company structure. (Private, public, partnership, etc)

  10. How many full-time, part-time and contract employees does Creative Graphics have? (Please provide breakdown)

  11. What awards or recognition has Creative Graphics received in the last three years?

  12. Is Creative Graphics affiliated with any industry or professional associations?

  13. What licenses or certifications does Creative Graphics hold?

  14. Please provide a product or service overview and description.

  15. Customer RFP Questions for Creative Graphics

  16. How many customers does Creative Graphics currently serve?

  17. Please provide contact information for three customer references for Creative Graphics.

  18. Creative Graphics Competitors RFP Questions

  19. Why should we work with Creative Graphics instead of one of your competitors?

  20. Are there alternative solutions that could better meet our needs?

  21. Functionality and Deliverables RFP Questions for Creative Graphics

  22. Provide a sample timeline for a standard implementation.

  23. What self-service reporting tools are available to us?

  24. What integrations are available?

  25. When are updates and enhancements delivered to customers?

  26. How often are projects completed on time and within budget?

  27. What action, participation or documentation is required from an organization to ensure timely implementation?

  28. Experience and Approach Questions for Creative Graphics

  29. Please provide any relevant case studies.

  30. What resources will be dedicated to a project?

  31. How often will you report about progress and results?

  32. What technology do you leverage to ensure excellent customer communication and experience?

  33. Provide a list of the standard report options, what each includes and available formats.

  34. How are usage and performance reports provided?

  35. What KPIs does Creative Graphics track and report?

  36. Customer Success RFP Questions for Creative Graphics

  37. On average, how long does implementation take?

  38. What is required from a customer to ensure success?

  39. Do you have a change management process?

  40. Do you conduct quarterly business reviews with customers?

  41. How do you provide updates, track progress and ensure our success?

  42. Please provide a list of self-service tools or resources that are available after onboarding.

  43. How do you manage customer requests, complaints, concerns and feedback?

  44. ​​Do you use in-house or outsourced resources for customer support?

  45. Pricing RFP Questions for Creative Graphics

  46. What are the itemized one-time, startup costs and recurring annual/monthly costs?

  47. What limits are imposed upon users, training hours, professional services and data storage?

  48. At what level do you provide volume discounts?

  49. Risk Management RFP Questions for Creative Graphics

  50. Share statistics about technology stability/reliability and down times.

  51. How often does the company update and test the continuity and preparedness plans?

  52. Data Security RFP Questions for Creative Graphics

  53. Is Creative Graphics ISO certified?

  54. Describe how security vulnerabilities are identified and mitigated.

  55. Have you experienced downtime in the last two years? If so, how long were customers impacted?

  56. Sustainability RFP Questions for Creative Graphics

  57. Do you have a corporate responsibility policy? If so, please provide it.

  58. What sustainability accreditations and certifications do you hold?

  59. How can we partner with you to enhance environmental sustainability in our mutual supply chain?

  60. Do you use renewable energy?

  61. Do you enforce a supplier code of conduct? If so, please provide it.

  62. Diversity and Inclusion RFP Questions for Creative Graphics

  63. Please provide any current diversity certifications.

  64. What percentage of senior leadership is women or minorities?

  65. Have there been any claims of sexual or general harassment, misconduct or discrimination in the last 5 years? Please provide details, if so.

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