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Cortical.io

Cortical.io RFP (Request for Proposal) questions

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  1. RFP Questions about General Company Information for Cortical.io

  2. Who will serve as the primary 052B contact for this RFP?

    someone from infuiltive

  3. Who will serve as the primary Cortical.io contact for this RFP?

  4. Who will serve as the primary 052B contact for this RFP?

    052B.

  5. Please provide a company overview for Cortical.io.

    Cortical.io provides natural language understanding (NLU) solutions that enable large enterprises to automate the extraction, monitoring, and analysis of key information from any kind of text data. →

  6. Where is Cortical.io located?

    The offices from Cortical.io are located in Vienna (Austria)

  7. How long has Cortical.io been in business?

  8. Please provide Cortical.io’s mission and/or vision statement.

  9. Describe the Cortical.io company structure. (Private, public, partnership, etc)

  10. How many full-time, part-time and contract employees does Cortical.io have? (Please provide breakdown)

  11. What awards or recognition has Cortical.io received in the last three years?

  12. Is Cortical.io affiliated with any industry or professional associations?

  13. What licenses or certifications does Cortical.io hold?

  14. Please provide a product or service overview and description.

  15. Customer RFP Questions for Cortical.io

  16. How many customers does Cortical.io currently serve?

  17. Please provide contact information for three customer references for Cortical.io.

  18. Cortical.io Competitors RFP Questions

  19. Why should we work with Cortical.io instead of one of your competitors?

  20. Are there alternative solutions that could better meet our needs?

  21. Functionality and Deliverables RFP Questions for Cortical.io

  22. Provide a sample timeline for a standard implementation.

  23. What self-service reporting tools are available to us?

  24. What integrations are available?

  25. When are updates and enhancements delivered to customers?

  26. How often are projects completed on time and within budget?

  27. What action, participation or documentation is required from an organization to ensure timely implementation?

  28. Experience and Approach Questions for Cortical.io

  29. Please provide any relevant case studies.

  30. What resources will be dedicated to a project?

  31. How often will you report about progress and results?

  32. What technology do you leverage to ensure excellent customer communication and experience?

  33. Provide a list of the standard report options, what each includes and available formats.

  34. How are usage and performance reports provided?

  35. What KPIs does Cortical.io track and report?

  36. Customer Success RFP Questions for Cortical.io

  37. On average, how long does implementation take?

  38. What is required from a customer to ensure success?

  39. Do you have a change management process?

  40. Do you conduct quarterly business reviews with customers?

  41. How do you provide updates, track progress and ensure our success?

  42. Please provide a list of self-service tools or resources that are available after onboarding.

  43. How do you manage customer requests, complaints, concerns and feedback?

  44. ​​Do you use in-house or outsourced resources for customer support?

  45. Pricing RFP Questions for Cortical.io

  46. What are the itemized one-time, startup costs and recurring annual/monthly costs?

  47. What limits are imposed upon users, training hours, professional services and data storage?

  48. At what level do you provide volume discounts?

  49. Risk Management RFP Questions for Cortical.io

  50. Share statistics about technology stability/reliability and down times.

  51. How often does the company update and test the continuity and preparedness plans?

  52. Data Security RFP Questions for Cortical.io

  53. Is Cortical.io ISO certified?

  54. Describe how security vulnerabilities are identified and mitigated.

  55. Have you experienced downtime in the last two years? If so, how long were customers impacted?

  56. Sustainability RFP Questions for Cortical.io

  57. Do you have a corporate responsibility policy? If so, please provide it.

  58. What sustainability accreditations and certifications do you hold?

  59. How can we partner with you to enhance environmental sustainability in our mutual supply chain?

  60. Do you use renewable energy?

  61. Do you enforce a supplier code of conduct? If so, please provide it.

  62. Diversity and Inclusion RFP Questions for Cortical.io

  63. Please provide any current diversity certifications.

  64. What percentage of senior leadership is women or minorities?

  65. Have there been any claims of sexual or general harassment, misconduct or discrimination in the last 5 years? Please provide details, if so.

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