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Constructive

Constructive RFP (Request for Proposal) questions

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  1. RFP Questions about General Company Information for Constructive

  2. Who will serve as the primary 052B contact for this RFP?

    someone from infuiltive

  3. Who will serve as the primary Constructive contact for this RFP?

  4. Who will serve as the primary 052B contact for this RFP?

    052B.

  5. Please provide a company overview for Constructive.

    Constructive is a branding and experience design firm that helps social change organizations in the nonprofit and education sectors achieve greater impact in the world. Constructive is focused on →

  6. Where is Constructive located?

    The offices from Constructive are located in New York City (New York)

  7. How long has Constructive been in business?

  8. Please provide Constructive’s mission and/or vision statement.

  9. Describe the Constructive company structure. (Private, public, partnership, etc)

  10. How many full-time, part-time and contract employees does Constructive have? (Please provide breakdown)

  11. What awards or recognition has Constructive received in the last three years?

  12. Is Constructive affiliated with any industry or professional associations?

  13. What licenses or certifications does Constructive hold?

  14. Please provide a product or service overview and description.

  15. Customer RFP Questions for Constructive

  16. How many customers does Constructive currently serve?

  17. Please provide contact information for three customer references for Constructive.

  18. Constructive Competitors RFP Questions

  19. Why should we work with Constructive instead of one of your competitors?

  20. Are there alternative solutions that could better meet our needs?

  21. Functionality and Deliverables RFP Questions for Constructive

  22. Provide a sample timeline for a standard implementation.

  23. What self-service reporting tools are available to us?

  24. What integrations are available?

  25. When are updates and enhancements delivered to customers?

  26. How often are projects completed on time and within budget?

  27. What action, participation or documentation is required from an organization to ensure timely implementation?

  28. Experience and Approach Questions for Constructive

  29. Please provide any relevant case studies.

  30. What resources will be dedicated to a project?

  31. How often will you report about progress and results?

  32. What technology do you leverage to ensure excellent customer communication and experience?

  33. Provide a list of the standard report options, what each includes and available formats.

  34. How are usage and performance reports provided?

  35. What KPIs does Constructive track and report?

  36. Customer Success RFP Questions for Constructive

  37. On average, how long does implementation take?

  38. What is required from a customer to ensure success?

  39. Do you have a change management process?

  40. Do you conduct quarterly business reviews with customers?

  41. How do you provide updates, track progress and ensure our success?

  42. Please provide a list of self-service tools or resources that are available after onboarding.

  43. How do you manage customer requests, complaints, concerns and feedback?

  44. ​​Do you use in-house or outsourced resources for customer support?

  45. Pricing RFP Questions for Constructive

  46. What are the itemized one-time, startup costs and recurring annual/monthly costs?

  47. What limits are imposed upon users, training hours, professional services and data storage?

  48. At what level do you provide volume discounts?

  49. Risk Management RFP Questions for Constructive

  50. Share statistics about technology stability/reliability and down times.

  51. How often does the company update and test the continuity and preparedness plans?

  52. Data Security RFP Questions for Constructive

  53. Is Constructive ISO certified?

  54. Describe how security vulnerabilities are identified and mitigated.

  55. Have you experienced downtime in the last two years? If so, how long were customers impacted?

  56. Sustainability RFP Questions for Constructive

  57. Do you have a corporate responsibility policy? If so, please provide it.

  58. What sustainability accreditations and certifications do you hold?

  59. How can we partner with you to enhance environmental sustainability in our mutual supply chain?

  60. Do you use renewable energy?

  61. Do you enforce a supplier code of conduct? If so, please provide it.

  62. Diversity and Inclusion RFP Questions for Constructive

  63. Please provide any current diversity certifications.

  64. What percentage of senior leadership is women or minorities?

  65. Have there been any claims of sexual or general harassment, misconduct or discrimination in the last 5 years? Please provide details, if so.

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