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Codaemon

Codaemon RFP (Request for Proposal) questions

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  1. RFP Questions about General Company Information for Codaemon

  2. Who will serve as the primary 052B contact for this RFP?

    someone from infuiltive

  3. Who will serve as the primary 052B contact for this RFP?

    052B.

  4. Who will serve as the primary Codaemon contact for this RFP?

  5. Please provide a company overview for Codaemon.

    Codaemon. is a leading web design & development service provider based in the USA (Maryland). They are experts in providing comprehensive e-commerce solutions that range from setting up tailored →

  6. Where is Codaemon located?

    The offices from Codaemon are located in Columbia (Maryland)

  7. How long has Codaemon been in business?

  8. Please provide Codaemon’s mission and/or vision statement.

  9. Describe the Codaemon company structure. (Private, public, partnership, etc)

  10. How many full-time, part-time and contract employees does Codaemon have? (Please provide breakdown)

  11. What awards or recognition has Codaemon received in the last three years?

  12. Is Codaemon affiliated with any industry or professional associations?

  13. What licenses or certifications does Codaemon hold?

  14. Please provide a product or service overview and description.

  15. Customer RFP Questions for Codaemon

  16. How many customers does Codaemon currently serve?

  17. Please provide contact information for three customer references for Codaemon.

  18. Codaemon Competitors RFP Questions

  19. Why should we work with Codaemon instead of one of your competitors?

  20. Are there alternative solutions that could better meet our needs?

  21. Functionality and Deliverables RFP Questions for Codaemon

  22. Provide a sample timeline for a standard implementation.

  23. What self-service reporting tools are available to us?

  24. What integrations are available?

  25. When are updates and enhancements delivered to customers?

  26. How often are projects completed on time and within budget?

  27. What action, participation or documentation is required from an organization to ensure timely implementation?

  28. Experience and Approach Questions for Codaemon

  29. Please provide any relevant case studies.

  30. What resources will be dedicated to a project?

  31. How often will you report about progress and results?

  32. What technology do you leverage to ensure excellent customer communication and experience?

  33. Provide a list of the standard report options, what each includes and available formats.

  34. How are usage and performance reports provided?

  35. What KPIs does Codaemon track and report?

  36. Customer Success RFP Questions for Codaemon

  37. On average, how long does implementation take?

  38. What is required from a customer to ensure success?

  39. Do you have a change management process?

  40. Do you conduct quarterly business reviews with customers?

  41. How do you provide updates, track progress and ensure our success?

  42. Please provide a list of self-service tools or resources that are available after onboarding.

  43. How do you manage customer requests, complaints, concerns and feedback?

  44. ​​Do you use in-house or outsourced resources for customer support?

  45. Pricing RFP Questions for Codaemon

  46. What are the itemized one-time, startup costs and recurring annual/monthly costs?

  47. What limits are imposed upon users, training hours, professional services and data storage?

  48. At what level do you provide volume discounts?

  49. Risk Management RFP Questions for Codaemon

  50. Share statistics about technology stability/reliability and down times.

  51. How often does the company update and test the continuity and preparedness plans?

  52. Data Security RFP Questions for Codaemon

  53. Is Codaemon ISO certified?

  54. Describe how security vulnerabilities are identified and mitigated.

  55. Have you experienced downtime in the last two years? If so, how long were customers impacted?

  56. Sustainability RFP Questions for Codaemon

  57. Do you have a corporate responsibility policy? If so, please provide it.

  58. What sustainability accreditations and certifications do you hold?

  59. How can we partner with you to enhance environmental sustainability in our mutual supply chain?

  60. Do you use renewable energy?

  61. Do you enforce a supplier code of conduct? If so, please provide it.

  62. Diversity and Inclusion RFP Questions for Codaemon

  63. Please provide any current diversity certifications.

  64. What percentage of senior leadership is women or minorities?

  65. Have there been any claims of sexual or general harassment, misconduct or discrimination in the last 5 years? Please provide details, if so.

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