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ChartLogic

ChartLogic RFP (Request for Proposal) questions

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  1. RFP Questions about General Company Information for ChartLogic

  2. Who will serve as the primary 052B contact for this RFP?

    someone from infuiltive

  3. Who will serve as the primary 052B contact for this RFP?

    052B.

  4. Who will serve as the primary ChartLogic contact for this RFP?

  5. Please provide a company overview for ChartLogic.

    ChartLogic is driven by the desire to improve patient care, office efficiencies and profitability for the physician practice. Since 1994, ChartLogic has seen positive growth and expanded its →

  6. Where is ChartLogic located?

    The offices from ChartLogic are located in Salt Lake City (Utah)

  7. How long has ChartLogic been in business?

  8. Please provide ChartLogic’s mission and/or vision statement.

  9. Describe the ChartLogic company structure. (Private, public, partnership, etc)

  10. How many full-time, part-time and contract employees does ChartLogic have? (Please provide breakdown)

  11. What awards or recognition has ChartLogic received in the last three years?

  12. Is ChartLogic affiliated with any industry or professional associations?

  13. What licenses or certifications does ChartLogic hold?

  14. Please provide a product or service overview and description.

  15. Customer RFP Questions for ChartLogic

  16. How many customers does ChartLogic currently serve?

  17. Please provide contact information for three customer references for ChartLogic.

  18. ChartLogic Competitors RFP Questions

  19. Why should we work with ChartLogic instead of one of your competitors?

  20. Are there alternative solutions that could better meet our needs?

  21. Functionality and Deliverables RFP Questions for ChartLogic

  22. Provide a sample timeline for a standard implementation.

  23. What self-service reporting tools are available to us?

  24. What integrations are available?

  25. When are updates and enhancements delivered to customers?

  26. How often are projects completed on time and within budget?

  27. What action, participation or documentation is required from an organization to ensure timely implementation?

  28. Experience and Approach Questions for ChartLogic

  29. Please provide any relevant case studies.

  30. What resources will be dedicated to a project?

  31. How often will you report about progress and results?

  32. What technology do you leverage to ensure excellent customer communication and experience?

  33. Provide a list of the standard report options, what each includes and available formats.

  34. How are usage and performance reports provided?

  35. What KPIs does ChartLogic track and report?

  36. Customer Success RFP Questions for ChartLogic

  37. On average, how long does implementation take?

  38. What is required from a customer to ensure success?

  39. Do you have a change management process?

  40. Do you conduct quarterly business reviews with customers?

  41. How do you provide updates, track progress and ensure our success?

  42. Please provide a list of self-service tools or resources that are available after onboarding.

  43. How do you manage customer requests, complaints, concerns and feedback?

  44. ​​Do you use in-house or outsourced resources for customer support?

  45. Pricing RFP Questions for ChartLogic

  46. What are the itemized one-time, startup costs and recurring annual/monthly costs?

  47. What limits are imposed upon users, training hours, professional services and data storage?

  48. At what level do you provide volume discounts?

  49. Risk Management RFP Questions for ChartLogic

  50. Share statistics about technology stability/reliability and down times.

  51. How often does the company update and test the continuity and preparedness plans?

  52. Data Security RFP Questions for ChartLogic

  53. Is ChartLogic ISO certified?

  54. Describe how security vulnerabilities are identified and mitigated.

  55. Have you experienced downtime in the last two years? If so, how long were customers impacted?

  56. Sustainability RFP Questions for ChartLogic

  57. Do you have a corporate responsibility policy? If so, please provide it.

  58. What sustainability accreditations and certifications do you hold?

  59. How can we partner with you to enhance environmental sustainability in our mutual supply chain?

  60. Do you use renewable energy?

  61. Do you enforce a supplier code of conduct? If so, please provide it.

  62. Diversity and Inclusion RFP Questions for ChartLogic

  63. Please provide any current diversity certifications.

  64. What percentage of senior leadership is women or minorities?

  65. Have there been any claims of sexual or general harassment, misconduct or discrimination in the last 5 years? Please provide details, if so.

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