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Brooklyn Digital Foundry

Brooklyn Digital Foundry RFP (Request for Proposal) questions

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  1. RFP Questions about General Company Information for Brooklyn Digital Foundry

  2. Who will serve as the primary 052B contact for this RFP?

    someone from infuiltive

  3. Who will serve as the primary 052B contact for this RFP?

    052B.

  4. Who will serve as the primary Brooklyn Digital Foundry contact for this RFP?

  5. Please provide a company overview for Brooklyn Digital Foundry.

    Brooklyn Digital Foundry is a strategic creative agency that crafts brands & content, creates digital platforms & products, and uses 3D visualization to show the future. They believe committed, →

  6. Where is Brooklyn Digital Foundry located?

    The offices from Brooklyn Digital Foundry are located in Brooklyn (New York)

  7. How long has Brooklyn Digital Foundry been in business?

  8. Please provide Brooklyn Digital Foundry’s mission and/or vision statement.

  9. Describe the Brooklyn Digital Foundry company structure. (Private, public, partnership, etc)

  10. How many full-time, part-time and contract employees does Brooklyn Digital Foundry have? (Please provide breakdown)

  11. What awards or recognition has Brooklyn Digital Foundry received in the last three years?

  12. Is Brooklyn Digital Foundry affiliated with any industry or professional associations?

  13. What licenses or certifications does Brooklyn Digital Foundry hold?

  14. Please provide a product or service overview and description.

  15. Customer RFP Questions for Brooklyn Digital Foundry

  16. How many customers does Brooklyn Digital Foundry currently serve?

  17. Please provide contact information for three customer references for Brooklyn Digital Foundry.

  18. Brooklyn Digital Foundry Competitors RFP Questions

  19. Why should we work with Brooklyn Digital Foundry instead of one of your competitors?

  20. Are there alternative solutions that could better meet our needs?

  21. Functionality and Deliverables RFP Questions for Brooklyn Digital Foundry

  22. Provide a sample timeline for a standard implementation.

  23. What self-service reporting tools are available to us?

  24. What integrations are available?

  25. When are updates and enhancements delivered to customers?

  26. How often are projects completed on time and within budget?

  27. What action, participation or documentation is required from an organization to ensure timely implementation?

  28. Experience and Approach Questions for Brooklyn Digital Foundry

  29. Please provide any relevant case studies.

  30. What resources will be dedicated to a project?

  31. How often will you report about progress and results?

  32. What technology do you leverage to ensure excellent customer communication and experience?

  33. Provide a list of the standard report options, what each includes and available formats.

  34. How are usage and performance reports provided?

  35. What KPIs does Brooklyn Digital Foundry track and report?

  36. Customer Success RFP Questions for Brooklyn Digital Foundry

  37. On average, how long does implementation take?

  38. What is required from a customer to ensure success?

  39. Do you have a change management process?

  40. Do you conduct quarterly business reviews with customers?

  41. How do you provide updates, track progress and ensure our success?

  42. Please provide a list of self-service tools or resources that are available after onboarding.

  43. How do you manage customer requests, complaints, concerns and feedback?

  44. ​​Do you use in-house or outsourced resources for customer support?

  45. Pricing RFP Questions for Brooklyn Digital Foundry

  46. What are the itemized one-time, startup costs and recurring annual/monthly costs?

  47. What limits are imposed upon users, training hours, professional services and data storage?

  48. At what level do you provide volume discounts?

  49. Risk Management RFP Questions for Brooklyn Digital Foundry

  50. Share statistics about technology stability/reliability and down times.

  51. How often does the company update and test the continuity and preparedness plans?

  52. Data Security RFP Questions for Brooklyn Digital Foundry

  53. Is Brooklyn Digital Foundry ISO certified?

  54. Describe how security vulnerabilities are identified and mitigated.

  55. Have you experienced downtime in the last two years? If so, how long were customers impacted?

  56. Sustainability RFP Questions for Brooklyn Digital Foundry

  57. Do you have a corporate responsibility policy? If so, please provide it.

  58. What sustainability accreditations and certifications do you hold?

  59. How can we partner with you to enhance environmental sustainability in our mutual supply chain?

  60. Do you use renewable energy?

  61. Do you enforce a supplier code of conduct? If so, please provide it.

  62. Diversity and Inclusion RFP Questions for Brooklyn Digital Foundry

  63. Please provide any current diversity certifications.

  64. What percentage of senior leadership is women or minorities?

  65. Have there been any claims of sexual or general harassment, misconduct or discrimination in the last 5 years? Please provide details, if so.

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