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Bright Light

Bright Light RFP (Request for Proposal) questions

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  1. RFP Questions about General Company Information for Bright Light

  2. Who will serve as the primary 052B contact for this RFP?

    someone from infuiltive

  3. Who will serve as the primary Bright Light contact for this RFP?

  4. Who will serve as the primary 052B contact for this RFP?

    052B.

  5. Please provide a company overview for Bright Light.

    Bright Light PR and MLPR have merged in December 2014 to form a much larger Fashion PR agency that included both a Luxury and High street divisions and their luxury division has a strong team. From →

  6. Where is Bright Light located?

    The offices from Bright Light are located in London (England)

  7. How long has Bright Light been in business?

  8. Please provide Bright Light’s mission and/or vision statement.

  9. Describe the Bright Light company structure. (Private, public, partnership, etc)

  10. How many full-time, part-time and contract employees does Bright Light have? (Please provide breakdown)

  11. What awards or recognition has Bright Light received in the last three years?

  12. Is Bright Light affiliated with any industry or professional associations?

  13. What licenses or certifications does Bright Light hold?

  14. Please provide a product or service overview and description.

  15. Customer RFP Questions for Bright Light

  16. How many customers does Bright Light currently serve?

  17. Please provide contact information for three customer references for Bright Light.

  18. Bright Light Competitors RFP Questions

  19. Why should we work with Bright Light instead of one of your competitors?

  20. Are there alternative solutions that could better meet our needs?

  21. Functionality and Deliverables RFP Questions for Bright Light

  22. Provide a sample timeline for a standard implementation.

  23. What self-service reporting tools are available to us?

  24. What integrations are available?

  25. When are updates and enhancements delivered to customers?

  26. How often are projects completed on time and within budget?

  27. What action, participation or documentation is required from an organization to ensure timely implementation?

  28. Experience and Approach Questions for Bright Light

  29. Please provide any relevant case studies.

  30. What resources will be dedicated to a project?

  31. How often will you report about progress and results?

  32. What technology do you leverage to ensure excellent customer communication and experience?

  33. Provide a list of the standard report options, what each includes and available formats.

  34. How are usage and performance reports provided?

  35. What KPIs does Bright Light track and report?

  36. Customer Success RFP Questions for Bright Light

  37. On average, how long does implementation take?

  38. What is required from a customer to ensure success?

  39. Do you have a change management process?

  40. Do you conduct quarterly business reviews with customers?

  41. How do you provide updates, track progress and ensure our success?

  42. Please provide a list of self-service tools or resources that are available after onboarding.

  43. How do you manage customer requests, complaints, concerns and feedback?

  44. ​​Do you use in-house or outsourced resources for customer support?

  45. Pricing RFP Questions for Bright Light

  46. What are the itemized one-time, startup costs and recurring annual/monthly costs?

  47. What limits are imposed upon users, training hours, professional services and data storage?

  48. At what level do you provide volume discounts?

  49. Risk Management RFP Questions for Bright Light

  50. Share statistics about technology stability/reliability and down times.

  51. How often does the company update and test the continuity and preparedness plans?

  52. Data Security RFP Questions for Bright Light

  53. Is Bright Light ISO certified?

  54. Describe how security vulnerabilities are identified and mitigated.

  55. Have you experienced downtime in the last two years? If so, how long were customers impacted?

  56. Sustainability RFP Questions for Bright Light

  57. Do you have a corporate responsibility policy? If so, please provide it.

  58. What sustainability accreditations and certifications do you hold?

  59. How can we partner with you to enhance environmental sustainability in our mutual supply chain?

  60. Do you use renewable energy?

  61. Do you enforce a supplier code of conduct? If so, please provide it.

  62. Diversity and Inclusion RFP Questions for Bright Light

  63. Please provide any current diversity certifications.

  64. What percentage of senior leadership is women or minorities?

  65. Have there been any claims of sexual or general harassment, misconduct or discrimination in the last 5 years? Please provide details, if so.

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